Support Engineer

Who We Are Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions to fast-growing, small to mid-market businesses in the US. Founded in 1984, this private equity-backed company is a technology management consulting, and outsourcing firm that provides best-fit solutions through a tailored approach and local relationships. With offices in Houston, Dallas, Fort Worth, San Antonio, Seattle, Alexandria and Monroe the company’s unwavering dedication, superior technical expertise, and keen understanding of business processes have transformed it into a trusted partner for its clients.

With a strong reputation for delivering high-quality services, Aldridge is committed to helping its clients optimize their technology infrastructure and achieve their business goals.

Dedicated Onsite Network Infrastructure Engineer Aldridge is seeking a networking-focused IT professional to serve as a Dedicated Onsite Support Network Infrastructure Engineer. This Aldridge employee will work full-time at a single client site as the client’s primary onsite resource for network operations, infrastructure support, and technical issue resolution.

Position Overview:

The Dedicated Onsite Support Engineer will be based in Houston, TX and embedded at a client location. This role is heavily networking-focused and requires strong hands-on experience with routed and switched environments, wireless troubleshooting, and Cisco CLI administration.

The ideal candidate can support day-to-day network operations while also assisting with virtualization, backups, servers, security coordination, and escalated onsite support. They should be able to think through full systems, understand downstream impacts of changes, and adapt quickly as priorities shift.

Key Responsibilities:

Serve as the primary onsite networking resource, supporting day-to-day network operations, troubleshooting, validation, documentation, and continuous improvement.

Administer and troubleshoot routed and switched environments, including OSPF, VLANs, subnetting, inter-VLAN routing, trunking, port channels, spanning tree, routing tables, and Cisco CLI administration.

Investigate performance, connectivity, segmentation, DNS/DHCP, firewall handoff, wireless, and user-impacting network issues; identify root cause and coordinate remediation.

Support adjacent infrastructure needs, including VMware/vSphere/vCenter, VM networking, backups, recovery validation, servers, and security coordination.

Own onsite triage, documentation, escalation, status communication, and follow-up to ensure a high-quality client experience.

Qualifications:

5+ years of progressive networking, infrastructure, systems, or advanced field support experience in a complex client, enterprise, or multi-site environment.

Advanced hands-on networking experience with OSPF, VLANs, subnetting, routed and switched environments, inter-VLAN routing, trunking, port channels, spanning tree, segmentation, and Cisco CLI administration.

Ability to lead complex troubleshooting, interpret configuration and operational outputs, validate changes, assess downstream impact, and communicate remediation plans clearly.

Experience with enterprise wireless troubleshooting;
Aruba experience is preferred but not required.

Experience with VMware/vSphere/vCenter, VM networking concepts, backups, backup validation, and the ability to learn vendor-specific tools such as Cohesity.

Strong communication, customer service, documentation, and collaboration skills across client stakeholders, vendors, and internal technical teams.

Must-Have Technical Skills, Prioritized by Role Focus:

Networking: OSPF, VLANs, subnetting, routed and switched environments, inter-VLAN routing, trunking, access/distribution…