Network Operations Technician

Network Operations Technician I

Operations

Director, Operations & Supply Chain

Full-time (exempt)

In-person at Ellington Field Joint Reserve Military Base, Houston Texas

Must be able to reach facility within 45 minutes

U.S. Citizenship required

Must be able to obtain and maintain a security clearance (if needed)

Salary (based on experience)

up to $52,500

Are you ready to make an impact in the fast-paced world of global satellite and IP services? Eutelsat Network Solutions is looking for a Network Operations Technician to provide Tier 1 support for a cutting-edge, multi-platform network. Based onsite at Ellington Field, Joint Reserve Military Base in Houston, Texas, this role plays a key part in delivering seamless network operations for our diverse, worldwide clientele.

You’ll tackle everything from satellite performance monitoring to troubleshooting customer issues and coordinating system upgrades. As a member of our team, you’ll be essential in keeping services running smoothly across satellite, terrestrial, and Wi-Fi infrastructures.

This position is ON-SITE, requires US Citizenship, as well as a willingness to work flexible shifts, including nights, weekends, and holidays. If you're ready for a challenging, hands-on opportunity, we want to hear from you!

• Resolve customer issues related to end-user terminals, support complex system installations and startup at customer sites.
• Coordinate resources to resolve complex network and provisioning issues impacting external and internal customers
• Monitor satellite transponder configurations and performance, in real-time, and report conditions and irregularities to the team lead.
• Open and track trouble tickets to resolve network and/or remote terminal issues maintaining timely and accurate records.
• Troubleshoot and resolve end-user hardware and software issues in a timely and accurate manner; providing end user training as required.
• Perform basic IP Networking tasks, including installation, and troubleshooting of layer 2 and 3 devices.
• Coordinate staging, migrations, and upgrades of the system. Maintain awareness of service changes with vendors and other stakeholders.
• Perform limited integration and initial configuration of new user terminals and products prior to shipment.
• Identify performance issues and recommend/implement corrections. Identify alarm correlations and appropriate response actions.
• Ability and willingness to work in a scheduled 24x7 environment including nights, weekends, and holidays.

This position has no supervisory responsibilities.

• Current A+, Net+, SEC+ desired.

• Understanding of IP and RF troubleshooting procedures.
• Solid background of Cisco IOS and networking (TCP/IP, IPSEC, Routing and Firewalls), WAN, LAN and LTE technologies is preferred.
• Excellent English verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Must be self-motivated, dynamic, creative team player.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to seek assistance when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to work independently and collaboratively in a team environment.

Minimal travel is projected for this position; less than 5% domestic.

Eutelsat Network Solutions offers a comprehensive benefits package, including medical, dental, and vision insurance, with the company covering 85% of premiums across all plans and tiers. Short-term, long-term, and life insurance is covered at 100% for employees only. Employees enrolled in the…