VP Information Technology

Position: VP Information Technology US
About Anuvu For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Cathay Pacific and Celebrity Cruises have trusted us to provide solutions from high-speed broadband internet to movies, television and games.

Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests.

Role Summary The VP, IT Operations is Anuvu's senior operational technology leader, reporting directly to the Chief Digital & Technology Officer. This role owns day-to-day enterprise IT operations, reliability, cybersecurity, infrastructure and cloud, enterprise applications/ERP, service management, vendors, cost, and operational architecture. A critical responsibility is the availability, resilience, security, and evolution of Anuvu's specialized network and infrastructure that support delivery of content and connectivity services to aviation and maritime customers.

The VP serves as the operational counterpart to the CDTO - translating strategy into disciplined execution and enabling the CDTO to remain focused on product, digital strategy, and technology-enabled growth. This role requires a pragmatic, hands-on, commercially minded leader who can stabilize the current environment while simplifying and modernizing it.

What You'll be Doing Network, Infrastructure & Cloud Operations Own the reliability, performance, security, and lifecycle of Anuvu's global technology infrastructure and the specialized network that supports content and connectivity delivery to aviation and maritime customers.

Ensure end-to-end availability and resilience across network, on-premises, cloud, and edge/service-delivery environments, with clear monitoring, capacity, redundancy, and escalation standards.

Simplify and standardize legacy and on-premises infrastructure, moving workloads to cloud where it improves resilience, supportability, or cost.

Own AWS operational governance and cost optimization, including rightsizing, tagging, commitments, and accountability for cloud spend.

Maintain and test business continuity and disaster recovery for critical technology services, with documented recovery objectives and restore testing.

Cybersecurity & Resilience Own enterprise cybersecurity operations and remediation, including endpoint, identity and access, vulnerability management, network security, logging/monitoring, and security vendor performance.

Lead the organization's readiness for and maintenance of SOC 2 attestation, and drive measurable progress against Cyber Essentials and applicable ISO 27001 and NIST obligations, with clear remediation plans, evidence collection, audit cycles, and executive reporting.

Drive security awareness across the organization and ensure security policies and procedures are current, enforced, and well understood.

Own technology and security incident response, including detection, escalation, containment, communications, root-cause analysis, and corrective-action closure.

Embed security and resilience requirements into infrastructure, cloud, ERP, application, vendor, backup, and recovery decisions; regularly test control effectiveness and recovery readiness.

IT Service Delivery, MSP & Vendor Management Own day-to-day IT service delivery, including service desk, incident, problem, change, request, and asset management, with clear internal SLA/SLO performance and ITIL-aligned process maturity.

Serve as the senior internal owner for the MSP and other key technology vendors; define SLAs/KPIs, run service reviews, manage escalations, and hold providers accountable for performance, security, and cost.

Own the technology vendor and licensing portfolio, including selection, contract and renewal governance, rationalization, and a current inventory of software, hardware, and agreements.

Establish disciplined operational reporting for uptime, incidents, service performance, vendor performance, technology spend, and key risks.

Enterprise Applications & ERPOwn the enterprise applications portfolio and the ERP, CRM, and integration strategy end to end, including roadmap, lifecycle, integrations, upgrades, data integrity, access…