Toll Technology Senior Consultant

What We're Looking For This opportunity entails providing toll technology and policy planning, implementation, and operations oversight as an advisor to toll agency clients, with a particular focus on toll back-office systems, software development and implementation, and technology procurement. Provides consultation throughout all phases of the toll revenue collection system and operations lifecycle, from assessing current-state business and technology needs and planning for the future through procurement, implementation, testing, operational readiness, and ongoing operations.

The Toll Technology Senior Consultant works closely with clients, software developers, system integrators, operations teams, and other stakeholders to translate business and operational needs into technical and functional requirements, concepts of operations, procurement documents, system designs, testing strategies, and implementation plans. Provides assistance and manages the process from development of concepts of operations and requirements through procurement of systems and services and subsequent system development, implementation, and operations.

Provides advanced leadership and consultation to toll technology projects as a subject matter expert and trusted client advisor. Leads major technical tasks and work streams, manages multidisciplinary subject matter experts, supports evaluation of vendor solutions, and provides technical guidance on complex technology and operational decisions. May serve as project manager and provides direction to staff supporting tasks or projects.

What You’ll Do:

Leads or supports planning activities such as the development of feasibility studies, assessments, concept of operations documents, procurement documents such as requests or proposals, implementation planning documents, and business/data analysis to support ongoing toll systems and operations.

Leads or supports technical delivery of tasks and projects, including development of technical deliverables and presentations.

Provides project reporting and level of effort estimates commensurate with the level of involvement.

Supports marketing activities generally as a supporting role for preparation of pursuit materials.

Has direct client communication on a regular basis in task management or advisory role based on areas of expertise recognized internally.

Provides quality control for areas of demonstrated expertise.

Collaborates with cross-functional leads, project managers, stakeholders, and subject matter experts.

Leads or supports toll technology projects and support other senior consultants at multiple points in life cycle of toll technology consulting.

May lead or support toll system implementation including support for oversight of design, testing, installation, and operations.

Leads medium to large tasks with majority of time in medium to large project technical lead roles and management of technical SMEs.Performs other duties as assigned.

What You’ll Need:

Bachelor's degree in Engineering, IT, Accounting/Finance, Planning, Business or related field and 12 years relevant experience, orIn lieu of education, 16 years relevant experience

What We Prefer:12+ years of toll technology, toll operations, systems integration, software development/implementation, or related consulting experience.

Demonstrated experience with toll back-office systems and associated business processes, including areas such as account management, transaction processing, interoperability, customer service, image and violation processing, financial reconciliation, and reporting.

Experience supporting or leading the procurement of complex technology systems and services, including development of functional and technical requirements, procurement documents,…