Manager - Telecom

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Admin
- Info Technology
- Salary Full Time Corporate, Houston, TX, US

4 days ago Requisition

Salary Range: $75,000.00 To $80,000.00 Annually

At Bishop Lifting Products, Inc., we don't just move loads – we move industries forward. As the most trusted name in lifting, we've been solving routine and complex challenges since 1984 with top-quality products, deep expertise, and unmatched customer service. From wire ropes to rigging, slings, and below-the-hook solutions, we've got the gear and the grit to support America's toughest jobs.

With 40+ locations nationwide, a growing team, and a culture built on safety, service, and teamwork, Bishop Lifting is where hard work meets opportunity. Be part of a company that’s lifting the industry – and our people – to new heights.

Your next big move starts here.

Bishop Lifting is seeking a skilled and proactive Support Technician II specializing in telecom systems to install, configure, and maintain our IP phone infrastructure and support our broader network and end-user environment. This role keeps communication systems running reliably across the organization while working closely with the Network Operations team. The ideal candidate is equally comfortable in the office and in the field, combining technical expertise with strong customer service skills.

• Install, configure, and maintain IP phone systems, including hardware and software components.
• Monitor performance, troubleshoot issues, and coordinate repairs or replacements.
• Support system upgrades and implement improvements to enhance reliability and efficiency.
• Ensure the day-to-day operation of the IP phone system across all locations.
• Conduct site surveys and recommend improvements to site performance.
• Audit telecom and network systems to identify and address problem areas.

• Collaborate with the Network Operations team on equipment installation and integration.
• Perform on-site visits for IP telephony and network-related projects.
• Assist with the deployment of network infrastructure as needed.

• Provide end-user technical support across hardware, software, and phone systems.
• Work the general help desk ticketing system, assisting end users with a wide variety of issues.
• Support Active Directory administration and Group Policy for user and device management.
• Design, develop, and help coordinate systems, policies, and procedures.

• Analyze current telephony and network processes, recommending enhancements for performance, cost efficiency, and scalability.
• Stay informed about industry trends and emerging technologies in VoIP/IP telephony.
• Plan, organize, and evaluate site needs and requirements.
• Deliver training to end users on new phone systems and features.
• Assist with onboarding and cross-training new technicians to ensure consistent technical standards and best practices.
• Train non-technical users effectively on new tools and platforms.

• Maintain accurate installation records, configuration details, and user guides.
• Provide regular reports on system health, maintenance activities, and improvement recommendations.

• 3+ years of experience as a systems administrator.
• 5+ years of experience in end-user support.
• Proven experience installing and managing IP phone systems (e.g., Cisco, Avaya, Polycom, Yealink, Mitel, Ring Central, or equivalent).
• Familiarity with VoIP protocols, SIP, and related network technologies.
• Knowledge of…