Project & Program Management III

The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.

Projects may vary in number, size and complexity.

• Resolves a wide range of issues in creative ways
• Seasoned, experienced professional with a full understanding of their speciality
• Works on problems of a diverse scope
• Receives little instruction on day to day work, general instruction on new assignments

• Manages multiple, complex, cross-functional and technical projects.
• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• Experience with AI/Automation tools and technologies
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Drive the project lifecycle milestones from concept commit through project closure and advocate change management.
• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
• Responsible for internal process improvements; remove gaps, across multiple teams and functions.
• Ensure risks are accounted for and provide risk mitigation strategies.
• Primary project point of contact for vendor partners and internal stakeholders.
• Coordinate and assist with regularly scheduled meetings with core teams.
• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Experience working with project management teams, resolving conflict, and meeting schedule timelines
• Excellent communication skills (verbal, written, documentation)
• Ability to work on multiple projects and assignments concurrently
• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
• In-depth experience creating spreadsheets, presentation material, and project/process documentation
• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
• Proven ability to collaborate with stakeholders and communicate project updates to client executives.
• Familiarity with various project management methodologies

• Various certifications
• Change management knowledge
• Demonstrate strong analytical skills to collaborate on analytics dashboards, requiring a strong command of SQL queries, debugging data related issues and fetching the right metrics out of the data sets

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers