Data Analyst V
Job in
Houston, Harris County, Texas, 77001, USA
Listed on 2026-10-27
Listing for:
Dan.com - a GoDaddy brand
Full Time
position Listed on 2026-10-27
Job specializations:
-
IT/Tech
Data Analyst, Data Scientist, AI Engineer (Applied/Software), Data Science Manager
Job Description & How to Apply Below
Description:
- Analyze large datasets with SQL, Python or R, and statistical methods to identify customer experience trends and improvement opportunities.
- Synthesize surveys, digital analytics, behavioral data, operational metrics, and support interactions across the customer journey.
- Apply statistical modeling, predictive analytics, machine learning, and NLP to customer conversations, transcripts, and tickets.
- Develop customer segmentation and clustering models and recommend targeted solutions, including self-service resources.
- Integrate customer feedback with transactional, operational, and behavioral data to identify drivers of satisfaction and business outcomes.
- Design and launch customer experience and support KPI scorecards across digital, AI-powered, and human-assisted channels.
- Use Generative AI, LLMs, and AI agents to automate analysis, clean data, generate visualizations, and streamline workflows.
- Measure the business impact and ROI of customer experience initiatives.
- Present analytical findings clearly to stakeholders and drive corrective actions.
- Participate in internal practice meetings, thought leadership, case studies, networking, and Digital Transformation initiatives.
- Bachelor’s degree in Analytics, Statistics, Mathematics, Computer Science, Data Science, Engineering, or a related field.
- 8+ years of experience in data analytics, data science, or a related field.
- 2+ years of experience in customer experience, customer support, customer insights, or marketing analytics.
- Strong SQL skills and proficiency in Python or R.
- Experience with statistical analysis, including correlation analysis, multivariate regression, and feature-importance methods.
- Experience with predictive analytics, machine learning, or AI techniques.
- Working knowledge of Generative AI, LLMs, AI agents, and AI-powered analytical tools.
- Ability to translate complex, multi-source data into actionable stakeholder insights.
- Strong cross-functional collaboration and communication skills with non-technical audiences.
- Experience with CX or VoC metrics such as NPS, CSAT, surveys, and customer feedback preferred.
- Master’s or Ph.D. in a quantitative field preferred.
- Familiarity with Pandas, scikit-learn, Tensor Flow, or PyTorch; consumer electronics, retail, or large technology company experience preferred.
- Must be available for Central or Pacific Time hours and work as a direct W2 candidate; sponsorship is unavailable.
- Remote US work arrangement.
- 12-month contract with potential extension or conversion.
- Medical, dental, vision, and life insurance benefits.
- 401(k) plan with matching.
- Paid holidays.
- Career learning, development, networking, and fast-track opportunities.
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