Senior Executive IT Support Specialist - GSC

The IT Support Specialist is a senior-level technical support professional responsible for delivering advanced, hands-on support across Sysco's headquarters, Sysco LABS, and local operating sites. This role provides full lifecycle support for end-user devices, enterprise applications, network-connected systems, meeting technology, and IT infrastructure. The position requires deep technical expertise, excellent customer service skills, and extensive experience supporting C suite executives and senior leadership with the highest level of confidentiality and professionalism.

This specialist also manages the IT infrastructure within Sysco LABS-Sysco's innovation hub-including corporate networks, cloud assets, office technology, and fast-paced operational support. The ideal candidate excels in proactive issue identification, rapid problem resolution, and navigating complex, high visibility technical environments.

• Provide confidential, white glove technical support for C suite executives and senior leaders at the GSC. Ensuring all devices, meeting rooms, remote access tools, and mobile technologies are fully operational and secure.
• Deliver rapid-response support to minimize downtime for high visibility users.
• Maintain executive readiness by ensuring proactive maintenance, updates, and testing of all executive-facing systems.
• Serve as the primary local escalation point for complex or sensitive support issues.
• Communicate root cause analysis (RCA) and high-impact issues to leadership clearly and professionally.
• Ensure up time and connectivity for all business-critical systems, devices, and AV meeting technologies.
• Provide Tier 3-level Mac support and act as a subject matter expert for both MacOS and Windows environments. Manage IT operations within Sysco LABS, including innovation systems, cloud assets, and internal/external office networks.
• Manage and prioritize support requests through the enterprise ticketing system (Service Now), ensuring timely updates, escalations, and trend analysis.
• Support procurement, inventory management, hot-spare systems, equipment repair, and environmentally compliant asset disposal.

• Bachelor's degree in IT, Computer Science, Information Systems

• 10+ years of IT Support experience, including extensive support from C-suite and senior executives

• 10+ years of IT Support experience, including extensive support of C suite or senior executives.
• Strong expertise in troubleshooting both MacOS and Windows operating systems.
• Demonstrates ability to maintain strong security and compliance practices.
• Experience with networking technologies (DNS, VPN, TCP/IP, wireless).
• Familiarity with asset management, provisioning, device compliance, and enterprise video conferencing systems.
• Willingness to work after-hours and provide emergency on-call support.
• Advanced troubleshooting skills in:
  Windows & MacOS, Microsoft Office applications.
• Knowledge of Cyber Security tools such as Netskope, Zscaler, Forcepoint and Sentinel One.
• Experience with tools such as Slack, Data Dog, Node.js, IntelliJ, Atlassian products (Jira and Confluence).
• Ability to follow complex procedures, perform independent diagnostics, and collaborate on multi-layered issues.
• Must have a solid troubleshooting background to diagnose a variety of complex problems, working independently and as part of a team.
• Provide after-hours or emergency on-call support as needed.
• Maintain phone/mobile support services, including provisioning, voicemail, admin tasks, and replacements.
• Enforce system security policies and ensure all devices remain compliant with antivirus, patching, and discovery tools.

• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• 25%

• Onsite

Decisions to be made independently without direction or supervision:

• All Decisions to be made under direct supervision