Technical Solutions Specialist - Food Safety; Microbiology & Chemistry

It's fun to work in a company where people truly believe in what they are doing!

California Region | Remote (California-Based)

Make science matter. Help customers solve real-world challenges.

Are you passionate about food safety, science, and helping customers find solutions to their most challenging problems?

At Neogen, our work helps protect the world's food supply. As a Technical Solutions Specialist (TSS), you'll bring science to life by helping customers successfully implement and use our solutions, strengthen their food safety programs, and get the most value from our technology.

This role combines technical expertise, customer engagement, problem-solving, and education. You'll work closely with customers and cross-functional teams to turn technical challenges into practical solutions while sharing valuable insights that help us continuously improve.

If you enjoy learning, building relationships, solving problems, and making a meaningful impact, we'd love to hear from you!

• Be a trusted technical partner to our customers
• Build strong customer relationships and understand their unique applications, workflows, and technical needs.
• Provide technical guidance and troubleshoot product and application challenges, from routine questions to complex investigations.
• Help customers confidently implement and use Neogen solutions to achieve their food safety and quality objectives.
• Provide practical recommendations that help customers get the most value from our solutions.

• Deliver engaging, tailored technical training and educational sessions, both virtually and on-site.
• Support customers as they implement new solutions, develop their technical capabilities, and optimize their testing processes.
• Share technical knowledge with Sales and other internal teams to strengthen their understanding of our products and applications.
• Represent Neogen as a technical resource at customer meetings, industry events, workshops, and trade shows.

• Partner with Sales throughout the customer journey, providing technical expertise that supports customer needs and the successful adoption of Neogen solutions.
• Collaborate with Marketing, Research and Development, Regulatory, Quality, and other teams to address challenges and improve the customer experience.
• Bring the voice of the customer into the organization by sharing field observations, emerging needs, recurring challenges, and opportunities for improvement.
• Contribute technical insights that support product development, new solution launches, and continuous improvement.

• Stay current on food safety applications, industry developments, regulatory considerations, and Neogen's evolving portfolio.
• Share knowledge and best practices with colleagues to strengthen technical capabilities across the team.
• Identify opportunities to improve technical processes, customer education, and how we deliver support.

• A bachelor's degree in a scientific discipline.
• Five years of relevant experience in food safety, food microbiology, food quality assurance, laboratory applications, or a related field.
• A strong technical foundation and the ability to apply scientific knowledge to real-world customer challenges.
• Excellent communication skills and the ability to explain technical concepts clearly to different audiences, ideally in both English and Spanish.
• A customer-focused mindset, with the ability to build trust, ask thoughtful questions, and develop practical solutions.
• Strong problem-solving skills, sound judgment, and the ability to collaborate across teams.
• Curiosity and a willingness to learn across different products, technologies, and applications.
• The…