Customer Success Operations Analyst

Obsidian Security# Customer Success Operations Analyst Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

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Remote from:
USASalary:
USD 120k–130k / yr Department:
Data Science & Analytics Employment:
Full Time

Experience:

Director Published:
25 Oct 2026

Apply before:
24 Nov 2026

Listing views:
79

Application actions:
6

Application toolkit## Make your next move.

Prepare your resume, explore your fit, and draft a cover letter for this opportunity.

AI Summary## The role, at a glance.

This Customer Success Operations Analyst will build reporting, automation, and AI-assisted workflows for the Customer Success organization. The role translates stakeholder needs into governed data requirements, dashboards, account-health reporting, and Q /E  materials using a Customer Success data mart. It also automates renewal, adoption, ticket-triage, diagnostics, and cross-platform workflows across tools such as Salesforce, Zendesk, Slack, and the data warehouse. Success requires strong data-platform fluency, pragmatic AI/LLM automation judgment, data governance awareness, and close collaboration with Business Systems, Engineering, Support, and Customer Success teams.##

Role DNAA quick view of the complexity, pace, ownership and collaboration implied by the job description.### Job Complexity4/5

Easy Hard### Pace & Pressure4/5

Relaxed Fast-paced### Autonomy Level5/5

Guided Full ownership### Communication Load5/5

Independent Collaborative
** AI insight
** This is a foundational function with broad ownership across reporting, automation, data quality, and secure access patterns. The analyst must turn ambiguous business needs into reliable technical solutions while navigating multiple systems and stakeholders.## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)
Market rate**$125,000
** US market range (per year)**$115k–$145k
** 0 $ 159.50k
** AI insight
** The yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of $120,000–$130,000 USD. The annual cadence is inferred because the listing does not explicitly state a pay period, while the amount and US full-time professional context strongly indicate annual base salary. Estimated US market compensation for a Customer Success Operations Analyst with data-platform and automation responsibilities is approximately $115,000–$145,000 USD per year, excluding equity and other variable compensation.##

Core skills

Skills and capabilities most closely associated with this opportunity.

Customer Success Operations Data Analytics Databricks Data  ModelingSQLPython Salesforce Zendesk Workflow  Automation AI AutomationLLM Workflows Data Governance Executive Dashboards Customer Health Analytics Cross-Functional Collaboration
** Sample interview questions
** Opportunity details## About this role.

Obsidian Security is a global leader in cyber security protecting the SaaS and non-human identity layer modern enterprises run on — from Salesforce and Snowflake to the AI agents now deployed inside them. The Obsidian Security platform gives unified visibility into every human and machine identity, app, and integration across their SaaS estate, detects identity-based and supply chain attacks in real time, and enforces least-privilege access before it’s exploited.

Trusted by major Fortune 500 companies T-Mobile, Workday, Snowflake, and S&P Global, Obsidian ranked No. 95 on the 2025 Deloitte Technology Fast 500TM, growing nearly 1000% from 2021–2024 — helping CISOs turn an unmonitored attack surface into one they can govern with…