Senior ServiceNow IRM Architect — AI-Driven Risk & Compliance

The Service Now IRM Architect leads the design and delivery of scalable Service Now Integrated Risk Management solutions for enterprise clients. The Architect translates complex business, risk, regulatory, and technical requirements into solution architectures, implementation strategies, workflows, integrations, reporting, and automation aligned with Templar Shield standards and Service Now leading practices.

The Architect works directly with stakeholders across risk, compliance, internal audit, cybersecurity, privacy, legal, technology, finance, and operations. This role provides architectural direction throughout discovery, design, configuration, testing, deployment, stabilization, and adoption while helping clients establish and mature sustainable governance, risk, compliance, audit, and resilience programs.

This is a senior, technical, client-facing consulting role that provides design authority, leads Engineers, and works with Managers to ensure successful delivery. The Architect also helps clients evaluate and implement AI-enabled IRM capabilities using Service Now Otto, AI Control Tower, intelligent automation, and agentic workflows. These capabilities must be designed with appropriate security, privacy, governance, explainability, human oversight, and responsible-use controls.

Primary Responsibilities:

Client Consulting and Solution Leadership

• Lead discovery sessions, stakeholder interviews, requirements workshops, maturity assessments, design sessions, and solution reviews with business, technical, and executive stakeholders.
• Develop a clear understanding of each client’s business objectives, risk and compliance obligations, governance structure, operating model, technology environment, program maturity, and desired outcomes.
• Translate complex business, risk, regulatory, operational, and technical requirements into scalable solution architectures, implementation strategies, roadmaps, and future-state operating models.
• Serve as a trusted advisor by explaining architectural options, technical dependencies, implementation risks, design tradeoffs, and recommended approaches to client stakeholders.
• Maintain alignment among client stakeholders, Managers, Engineers, product teams, and third-party vendors throughout solution design and delivery.

Service Now IRM Architecture and Delivery

• Lead the architecture, design, and delivery of Service Now IRM solutions across Risk Management, Policy and Compliance Management, Audit Management, Third-Party Risk Management, Business Continuity Management, Operational Resilience, Regulatory Change Management, Issues Management, and related capabilities.
• Define solution architecture across IRM applications, including data models, security, risk taxonomies, control structures, assessment methodologies, issues, indicators, approvals, workflows, integrations, and reporting.
• Determine the appropriate use of out-of-the-box functionality, configuration, integration, automation, or custom development based on client requirements and Service Now leading practices.
• Provide architectural oversight and targeted hands-on support across Service Now IRM applications while guiding Engineers responsible for configuration, development, testing, and deployment activities.
• Advise clients on governance, risk management, regulatory compliance, internal controls, policy management, audit, third-party risk, business continuity, operational resilience, and sustainable IRM program management.

Integration, Data, Reporting, and Automation

• Design integrations between Service Now IRM and enterprise platforms, data repositories, regulatory-content providers, risk and compliance tools, security technologies, financial systems, and other business applications.
• Define integration…