Desktop Support Engineer

Location:

Houston, TX (5 days onsite)

Employment Type:

Full TimeJD for Desktop Engineer We are seeking a highly skilled Desktop Support Engineer who can provide exceptional enduser support while also assisting with applications hosted on virtual servers This role combines traditional desktop support responsibilities with light systemsapplication support making it ideal for someone who enjoys variety problem solving and handson technical work

This position requires regular travel to power plant sites across the United Statesapproximately twice per month All travel expenses are fully covered

EndUser Desktop Support Provide onsite and remote support for desktops laptops mobile devices and peripheral equipment

Troubleshoot hardware software and network connectivity issues

Support standard enterprise applications Office 365 VPN collaboration tools etc Perform system imaging device setup and workstation deployments

Virtual Server Application Support Assist with applications hosted on virtual servers including basic troubleshooting user access management and coordination with infrastructure teams

Monitor application performance and escalate issues to the appropriate support groups when needed

Support patching updates and routine maintenance activities under guidance from senior engineers

Field Support at Power Plants Travel to various power plant locations across the US to provide onsite technical support

Perform handson troubleshooting of local systems network equipment and plantspecific applications

Coordinate with plant personnel operations teams and remote IT groups to resolve issues efficiently

Document onsite findings resolutions and followup actions