Desktop Support; L2; Houston

Position: Desktop Support (L2) - Houston
Desktop Support II - Houston, TXClient is seeking an experienced Desktop Support Specialist II to provide hands-on technology support for its Houston office while also assisting employees across a nationwide organization. This is a highly visible, customer-facing position for someone who enjoys solving technical problems, building strong relationships with users, and taking ownership of issues through resolution.

As the primary onsite IT support resource for approximately 100 Houston-based employees, you will provide Level 2 support across Windows devices, Microsoft 365, identity and access, mobile devices, and workplace technology. You will also perform day-to-day Microsoft 365 and identity administration while partnering with centralized Infrastructure, Networking, Security, and Engineering teams on more complex issues.

Related Job TitlesIT Support Specialist Desktop Support Analyst Deskside Support AnalystIT Support Analyst End User Computing (EUC) Support Specialist Technical Support Engineer Work Environment

Location:

Houston, TX

Schedule:

Monday-Friday, 7:00 AM-4:00 PMWork arrangement:
Fully onsite

Support model:
Approximately 70% onsite Houston support and 30% remote enterprise support

This position is well suited for an experienced support professional who is comfortable working independently while remaining closely connected to a broader IT organization. Success requires technical depth, attention to detail, strong follow-through, and the ability to provide responsive, professional support in a fast-paced environment.

What we're Looking for:

The strongest candidates will bring:

Level 2 desktop support:
Strong hands-on experience troubleshooting Windows 10/11 desktops, laptops, applications, peripherals, connectivity, and workplace technology.

Microsoft 365 administration:
Practical experience administering and supporting Outlook, Teams, One Drive, SharePoint Online, and Exchange Online.

Identity and access support:
Hands-on Active Directory and Microsoft Entra , including account provisioning, group membership, authentication, access, and password-related issues.

Exceptional customer service:
Ability to communicate clearly with technical and non-technical users, including executives and other high-visibility employees.

Ownership and independence:
Ability to prioritize competing requests, follow established processes, document work thoroughly, and drive issues to resolution with limited onsite supervision.

Day to Day Responsibilities:

Serve as the primary onsite IT support resource for approximately 100 employees in the Houston office.

Provide Level 2 onsite and remote support for Windows desktops and laptops, Microsoft 365, mobile devices, printers, meeting-room technology, and related hardware and software.

Troubleshoot operating system, application, connectivity, authentication, synchronization, and access issues.

Perform day-to-day administration and support for:

Microsoft Outlook Microsoft Teams One Drive Share Point  Online Exchange Online Active Directory Microsoft Entra ID Provision and maintain user accounts, passwords, access, and group memberships.

Support onboarding, offboarding, workstation deployments, and equipment lifecycle activities.

Configure and support Microsoft Intune-managed endpoints and mobile devices, including iPhone, iPad, and Android.

Respond to incidents and service requests according to established service levels and ITIL-based processes.

Maintain accurate ticket documentation, including troubleshooting performed, resolutions, and follow-up activities.

Escalate complex infrastructure, networking, security, or engineering issues while maintaining ownership and communication through resolution.

Partner with distributed Help Desk, Infrastructure, Security, Networking, and Engineering teams.

Contribute to knowledge documentation, process improvement, and a collaborative support culture.

Required Qualifications 5+ years of experience in desktop support, end-user computing, service desk, technical support, or a comparable IT support environment.

Strong Windows 10/11 administration and troubleshooting experience.

Hands-on Microsoft 365 support and day-to-day administration experience.

Experience administering Active Directory and Microsoft Entra , including user provisioning, account maintenance, group management, access requests, and basic identity troubleshooting.

Experience supporting desktops, laptops, printers, peripherals, and mobile devices.

Experience providing both onsite and remote technical support in an…