Finnish Speaking Technical Support Advisor

• Provide high-quality technical support to Finnish-speaking customers through phone, email, and chat platforms.
• Identify and troubleshoot technical issues effectively to ensure customer satisfaction.
• Guide customers in utilizing products and services to their full potential.
• Maintain accurate records of customer interactions and resolutions in our CRM system.
• Work collaboratively with product and engineering teams to tackle complex issues as needed.
• Follow up with customers to guarantee total satisfaction with the solutions provided.
• Stay updated on product developments and industry changes to improve support services.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Prior experience in technical support or customer service is highly desirable.
• Strong technical skills and troubleshooting expertise.
• Exceptional attention to detail and problem-solving abilities.
• Strong verbal and written communication skills, emphasizing customer care.
• Experience with CRM systems and remote support tools is advantageous.
• Ability to work independently and collaboratively in a team environment.

Benefits