IT Operations Lead

Bio Urja Advisors is a shared services company within Bio Urja Group. Established in 2006, Bio Urja was initially founded to supply physical bioethanol to the U.S. refining industry. Over time, Bio Urja has grown into a leading supplier of refined petroleum products and natural gas liquids, while maintaining a strong presence in the bioethanol supply and trading sector. With a global reputation for operational excellence, we support multiple affiliated companies through centralized functional expertise.

The IT Operations Lead is a hands-on senior technical leadership position responsible for the reliability, security, architecture, and daily operations of Bio Urja’s enterprise IT infrastructure. The role combines principal-level infrastructure engineering, complex incident resolution, infrastructure project ownership, and team supervision. It requires a proven engineer who can assume responsibility for critical operations and serve as a trusted escalation authority immediately, while learning Bio Urja-specific systems and processes.

The position supports approximately 700 employees across 20 locations and multiple subsidiaries, with primary responsibility for U.S. operations and additional support for international facilities. Working closely with and reporting to the VP of Enterprise Infrastructure & Security, this leader develops technical solutions, executes infrastructure initiatives, and provides guidance to the global IT operations team.

• Own and actively perform administration, maintenance, architecture, and advanced troubleshooting of enterprise cloud and on-premises infrastructure, including servers, networking, storage, and backup systems.
• Serve as the primary senior technical authority for Microsoft Azure, Microsoft 365, Entra , Active Directory, Windows Server, and Azure Virtual Desktop (AVD), including hybrid identity and complex service dependencies.
• Design, configure, maintain, and troubleshoot Azure Virtual Networks, Fortinet Forti Gate and Cisco Meraki firewalls, wireless access points, firewall policies, routing, and site-to-site IPSec VPN connectivity.
• Own enterprise backup and recovery operations using Commvault and Veeam; validate recoverability through documented testing and remediation.
• Proactively monitor infrastructure availability, performance, capacity, and reliability, identifying and addressing operational risks.
• Independently resolve the most complex infrastructure, networking, identity, and systems escalations, including issues escalated by other senior engineers.
• Lead critical infrastructure incidents through triage, coordination, restoration, root-cause analysis, and preventive action across time zones.
• Oversee infrastructure patching, system maintenance, upgrades, lifecycle management, and change controls.
• Maintain accurate architecture diagrams, configurations, system dependencies, operational runbooks, and knowledge-transfer materials.
• Participate in scheduled after-hours maintenance and critical incident response as business needs require.

• Lead enterprise infrastructure projects end to end, from technical design and implementation through testing, stabilization, and handoff.
• Collaborate with the VP of Enterprise Infrastructure & Security on architecture and technology direction while independently owning engineering decisions and execution within agreed standards.
• Develop implementation plans, coordinate resources, and drive technical project delivery with minimal day-to-day supervision.
• Perform hands-on engineering work and delegate appropriate activities to other IT team members.
• Evaluate infrastructure technologies,…