Dedicated Onsite Technician

As an Onsite IT Support Technician , you’ll play a crucial role in resolving technical issues, installing, and configuring hardware and software, and ensuring the smooth operation of IT systems on-site. Utilizing your technical expertise, you’ll provide first-level technical information systems support to the university community, resolving routine technical problems, and ensuring seamless operation of IT initiatives.

We’re seeking a motivated and dependable technician who’s ready to jump in, solve problems, and represent IT Voice both virtually and in-person when needed.

• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to
  ** escalate
  * * and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.
• Adhere to IT Voice’s core values of Focus on others, own it, work smart, and do the right thing.
• Provide desk-side support for hardware and software issues, including PCs and peripherals.
• Install, configure, and troubleshoot IT systems and applications.
• Ensure the smooth operation of IT systems and networks on-site.
• Collaborate with the IT Voice technical support team to
  ** escalate
  * * and resolve complex issues.
• Maintain documentation of IT systems, procedures, and configurations.

• High School degree or equivalency required.
• Approved to work in the US with a valid driver’s license.
• Basic PC and peripheral experience required.
• Familiarity with MS365 is favorable.
• Punctual, courteous, and professional demeanor required.
• 1-2 years of support experience and willingness to learn are favorable.
• Dependable transportation to the customer site is required.
• Must be located in the Housto, TX area due to the onsite engagement.
• The ability to get stuff done (there’s no room on our ship for slackers)
• Passion for Technology (duh!)
• Heart to always do the right thing and admit mistakes (they will happen and its ok)
• Good communication skills (willing to give and receive constructive feedback)

• Dedicated 5-day-a-week resource, 8 hours per day during regular business hours with a 1-hour lunch, unless otherwise mutually agreed upon.
• Onsite as needed.
• Position reports to the Director of IT of IT Voice customer, but will be part of the IT Voice technical support team.
• Minimum of 3 days on the customer site and potentially 5 days per week.

• Base Salary: $55K-$65K/year
• Benefits: 401(k), health, dental, vision, life insurance, PTO, and Paid Holidays
• Growth: Career advancement opportunities in a growing, people-first organization.

Full-time

• 401(k)
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Long Term Disability Insurance

Houston, TX (On-Site)