Hardware​/Software Analyst

Cypress-Fairbanks Independent School District TECHNOLOGY SERVICES - HOUSTON, Texas Open in Google Maps

This job is also posted in Cypress-Fairbanks Independent School District

Job : 5981140

Final date to receive applications: Nov 20, 2026 11:59 PM (Central Standard Time)

Posted: Nov 03, 2026 6:00 AM (UTC)

Starting Date: Immediately

PRIMARY

PURPOSE:

To engineer, maintain, and secure standardized device images and software deployment packages across the district’s multi-platform environment, with a heavy focus on the Windows ecosystem. This role ensures a seamless end-user experience by managing the lifecycle of Windows, Apple, and ChromeOS endpoints using modern management tools like Microsoft Intune and Ivanti.

QUALIFICATIONS:

Education/Degree(s):

• Required:
  
  High School Diploma or equivalent.
• Preferred:
  Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Professional
  
  Experience:
• Required:
  
  Minimum of 3 years of successful experience in IT support (e.g., Help Desk, Field Support, Desktop Support, or endpoint deployment).
• Required:
  
  Strong foundation in supporting and troubleshooting Windows 10/11 environments and Microsoft 365.
• Preferred: 5+ years of experience supporting enterprise-grade computer hardware and peripherals.
• Preferred:
  Hands‑on experience or demonstrated foundational knowledge of modern endpoint management tools, specifically Microsoft Intune and/or Ivanti (or SCCM).
• Preferred:
  Experience managing Apple devices (macOS/iOS) using Jamf Pro.
• Preferred:
  Experience managing Chrome devices and users via the Google Admin Console.
• Preferred:
  Experience in the K-12 education industry.

Certifications:

• Preferred:
  Microsoft Certified:
  Endpoint Administrator Associate (Intune).
• Preferred:
  CompTIA A+, Network+, or similar foundational IT certifications.
• Preferred:
  Jamf Certified Tech (100) or Jamf Certified Admin (200).
• Preferred:
  Google Professional ChromeOS Administrator.

Special Knowledge/

Skills:

• Required:
  
  Must be a critical thinker with advanced hardware/software troubleshooting and problem-solving skills.
• Required:
  
  Strong organizational, written, and oral communication, and interpersonal skills.
• Required:
  
  Ability to implement and adhere to strict IT policies and procedures.
• Preferred:
  Working knowledge of OS imaging, Windows Autopilot, and automated software deployment workflows.
• Preferred:
  Understanding of Power Shell and/or Bash scripting for automation.
  
  Preferred:
  Understanding of Active Directory, Entra  (Azure AD), and Group Policies.

TERMS OF EMPLOYMENT:

Probationary/Term

Contract:

244 days

SALARY:

$78,350 (TA-7)

Salary Range (based on experience) as set by the Board of Trustees

Major

Responsibilities and Duties:

• Prepares and maintains master images and deployment profiles for Windows, Mac, and Chrome devices, with a primary focus on the Windows environment.
• Designs, builds, and tests software bundles/packages for automated distribution via Microsoft Intune and Ivanti.
• Documents technical configurations for each hardware model, including firmware, driver versions, and special settings.
• Provides Tier 3 technical support, mentorship, and training for Help Desk Analysts and Field Technicians to foster internal growth and knowledge sharing.
• Assists in managing the district’s Chrome fleet, including device enrollment, policy configuration, and app white‑listing in the Google Admin Console.
• Assists in maintaining Apple device compliance and application deployment through Jamf Pro.
• Deploys and manages virtualized applications and remote desktop services as needed.
• Interfaces with Network Operations and other IT teams to facilitate secure software installation across district networks.
• Assists in the evaluation and budget development of…