Senior Director, Solutions Engineering

Lead a customer-facing pre-sales organization supporting complex enterprise sales and account expansion in fundraising technology. The role combines technical solution design, tailored product demonstrations, proposal operations, and team leadership, with a focus on translating customer needs into clear solutions and improving the function’s impact on sales outcomes.

• Lead and develop Solutions Engineering and Proposal Management teams supporting strategic opportunities.
• Guide technical discovery, use-case mapping, and demonstrations, from virtual sessions to multi-day on-site presentations.
• Establish reusable demo assets, playbooks, training, certification, and quality standards to make customer engagements consistent and scalable.
• Oversee enterprise RFP, RFI, and RFQ responses, coordinating reviews and input across internal teams and external vendors.
• Set capacity plans, prioritization rules, intake processes, service expectations, and performance measures for pre-sales work.
• Share recurring customer needs, technical gaps, and market feedback with product and implementation leaders.

• At least 8 years in enterprise SaaS solutions engineering, technical pre-sales, solution consulting, proposal management, or a related field.
• Experience leading and scaling technical pre-sales, consulting, or proposal teams.
• A track record of building or improving repeatable processes for discovery, demos, technical validation, capacity planning, and team performance.
• Evidence of improving business outcomes such as win rates, deal velocity, technical validation, or team productivity.
• Experience with complex enterprise proposals and strong organizational and cross-functional coordination skills.
• Familiarity with fundraising, advancement, nonprofit, education, or healthcare workflows, including areas such as donor engagement, campaign management, or prospect development.

• Travel may reach 30% as needed.
• Advertised compensation is CAD $240,000–$280,000 OTE annually, depending on experience, market benchmarks, and role complexity.