Solutions Engineer; APAC)

Help prospective and existing customers understand how a software platform can meet their needs and fit their technical environments. You will support sales and account growth through discovery, tailored demonstrations, solution design, trials, and integration guidance, working across customer-facing and internal teams.

• Gather business and technical requirements, assess integration needs, and recommend solution architectures.
• Prepare and deliver demonstrations tailored to customer priorities.
• Lead proofs of concept and trials with customer technical teams to validate proposed solutions.
• Support sales and account teams through deal cycles, including customer questions and written responses to RFPs and RFIs.
• Work with customer success and account managers to identify expansion opportunities and match additional capabilities to customer needs.
• Advise on API and SDK integration practices and coordinate with product, engineering, legal, compliance, operations, and customer success teams.

• Able to learn new technologies quickly and explain technical concepts in terms that make sense to both technical and commercial audiences.
• Working knowledge of APIs, SDKs, and cloud-based SaaS architectures; coding experience is helpful but not required.
• Strong written and verbal communication skills and confidence presenting to varied stakeholders.
• Analytical troubleshooting skills for integration questions and customer requirements.
• Professional fluency in English and Chinese, both written and spoken.
• Willingness to travel within the role’s stated region for important customer meetings, workshops, and events.

• Prior presales or other client-facing experience, along with interest or experience in fintech, regulatory technology, fraud prevention, or compliance.

• Remote-first work with flexible hours and optional office or coworking access in some locations.
• Time off includes a birthday holiday, 10 personal days annually, seven sick days without paperwork, and additional time around Christmas and New Year.
• Compensation is market-benchmarked and varies by confirmed work location.