Marine Underwriting Associate

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For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, sustainability initiatives and inclusive corporate culture.

Our Marine team is seeking an Underwriting Associate to join their growing team in Dallas, Houston, or San Antonio, TX. This is a full‑time, non‑exempt hybrid opportunity.

This position serves as an essential member of the Marine Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories. Underwriting Associates are responsible for supporting new business and renewal activities, policy servicing, handling transactions and partnering with other support areas like Billing, Premium Audit, Claims, Agency Licensing as well as responding to agent inquiries. Additionally individuals in this role are responsible for following operational workflows and best practices while ensuring service levels are met and a positive customer experience is provided to internal and external partners.

• Support the Underwriter in new business and renewal activities
• Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc.
• Help support the quoting and issuance cycle
• Update work management system statuses throughout the cycle of the policy and monitor work in queue
• Document all new and renewal accounts including the completion of underwriting tools and supporting information from outside resources in accordance with best practice guidelines
• Complete loss control ordering form at issuance and monitor Task Assistant and monthly report to advise underwriter of report availability
• Handle legal notice requests that must be sent at the direction of the Underwriter
• Partner with Premium Audit and Agency accounting as needed for audit transactions and overdue premium reconciliation
• Consistently execute all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards
• Facilitate transfer of accounts to Process Support for issuance, providing detailed processing instructions and updating appropriate statuses
• Use appropriate communication channels to refer or follow up with the underwriter to ensure outstanding items are handled timely
• Serve as primary service contact to ensure superior customer experience; present solutions for rush new business, renewal and endorsement requests
• Respond to account inquiries such as accounting status and billing issues
• Manage account information ensuring accuracy of input into all appropriate systems
• Demonstrate working knowledge of underwriting systems, workflows, procedures and compliance rules
• Assist with cross‑training support of UA teammates
• Understand strategy, territory appetite and key agent partners to achieve growth and profitability goal
• Cultivate strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment

• Associate’s Degree or equivalent
• 1–2 Years of related insurance experience
• Fundamental underwriting, practices, procedures, workflows, systems & tools
• Robust functional knowledge of product offerings and solid business acumen
• Strong analytical skills
• Strong organizational and time management skills
• Strong attention to detail – comprehensive understanding of systems and workflows
• Ability to work cross‑functionally

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On‑site medical/wellness center (Worcester only)

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race,…