Private Client Services Account Executive

JOB TITLE: Private Client Account Executive

JOB TYPE: FLSA Exempt

ESSENTIAL DUTIES & RESPONSIBILITIES:

DOCUMENTATION

Process documents necessary to maintain the Client Insurance Program, utilizing agency management system. These duties include but are not limited to:

• Act as the primary contact with the Producer and/or Client.
• New Business placement and cross selling is conducted as needed to maintain client’s insurance program.
• Initiate correspondence with the marketplace.
• Function as the primary contact with all companies to ensure proper processing of all requests necessary to effectively maintain the client’s insurance program.
• Maintain positive client relationships and have the ability to analyze situations, make proactive decisions and follow through.
• Prepare and obtain pre renewal updates for all clients.
• Create Acord applications, including Supplementals, as needed, for submissions to carriers.
• Utilize carrier websites and/or Silverplume as appropriate to price policies
• Prepare Proposals or Summaries for renewal terms
• Issue Acord Insurance Binders for renewal terms if policies are not delivered to clients prior to renewal
• Initiate Premium payment requests
• Prepare policies for delivery to client
• Identify and resolve Accounting discrepancies
• Create requests for changes to client’s coverages
• Manage Accounts Receivables
• Manage Direct Billing with respect to Cancellations
• Process mail and phone requests on daily basis
• Prepare documents for renewal terms, including Insurance Proposals, Acord Insurance Binders and Evidences of Insurance
• Adhere to document retention software documentation guidelines
• Check all insurance policies in their entirety
• In absence of more senior team members, provide direction and guidance to other team members when appropriate
• Consultative ability to instruct and direct the client as appropriate to meet client needs

TEAMWORK

Function as team member of the Agency Workforce to ensure superior service to all MMA Clients. These activities include but are not limited to:

• Delegate tasks to Account Manager, as appropriate
• Delegate tasks to outsourcing teams, as appropriate.
• Ensure tasks from both Account Manager and outsourcing team are completed as directed
• Ensure Account Manager is performing all tasks as outlined in the MMA Account Manager Job Description
• Treat clients, prospects, and company employees with courtesy and respect.
• Contribute to a team approach toward meeting goals and providing excellent client service.
• Coordinate and monitor usage and quality of outsourcing teams
• Be a mentor to the Account Manager, being an integral part of their training
• Provide direction and guidance to other team members when appropriate
• Build and maintain carrier and broker relationships
• Negotiate with carriers on cost and program design
• Assist in plan recommendations for the client
• Coordinate, Present and Attend Client Meetings including though not limited to:
• Schedule/Participate in Mid-year and Renewal Meetings, including coordinating materials used in meetings (with demonstrated meeting purpose (i.e., pre or post renewal meeting, claims/loss control meeting, gathering information, delivering policies, collecting payments ….etc.), with or without Producer as necessary

TECHNICAL EXPERTISE

Demonstrate the technical expertise to assist in maintaining the Client Insurance Program. These duties include but are not limited to:

• Analyze insurance quotes and make recommendations
• Comprehend and interpret Insurance Contract requirements for Certificates
• Communicate with insurance carriers as needed
• Communicate with clients as needed
• Client facing meeting as required, either in-house or…