Technical Specialist, Strategic Resolution Group

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

$85,600.00 - $

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As a Technical Specialist, SRG, you will be responsible for managing and investigating complex claims such as latent injury/toxic tort, environmental, oil and gas, construction, general liability, property, public sector, excess, or abuse and molestation including customer contact, determining coverage, evaluating liability, assessing damages, litigation management, establishing timely reserves, and issue timely and accurate payments. In this technical role, you will leverage your expertise in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely and fair resolution.

You will foster positive, professional relationships with customers and stakeholders on claims that may involve significant litigation or span extended periods. You may provide mentorship to Claim Reps and Associate Claim Reps, sharing knowledge and best practices to support their development.

• Manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution.
• Typically, claim volume commensurate with experience and appropriate oversight and coaching.
• Gather and thoroughly investigate information by contacting all relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with management guidance. Leverage internal resources, as appropriate.
• Provide timely and professional communication to customers, representatives, counsel, third-party vendors, and internal stakeholders.
• Leverage resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
• Actively negotiate with multiple parties (e.g., claimants, attorneys, contractors, representatives) and convey claim settlements within authority and issue payments timely and accurately.
• Assist in coordinating with Counsel to support litigation management strategies.
• Maintain accurate records of all claim activities, communications, and decisions.
• Identify areas in which we can improve or enhance current best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.
• Perform other duties as assigned.

• Bachelor’s Degree.
• Three years of bodily injury liability, property damage…