Tax Audit Customer Service

We’re seeking an outgoing, persistent professional who speaks English and Spanish to support the Credit Department at a corporate office in Houston. Approximately half of the customers you’ll contact speak only Spanish, so fluency in both languages is required. This project is expected to last a few weeks, with the possibility of additional opportunities based on performance and business needs.

• Make outbound business-to-business calls to request missing tax certificates.
• Follow up consistently to obtain outstanding documents.
• Update a spreadsheet to track certificates received and those still missing.
• Maintain accurate notes and communicate progress to the Credit Department.
• Handle rejection and difficult conversations while remaining professional and focused on getting the documents needed.

• Fluency in English and Spanish.
• Previous experience making business-to-business calls.
• An outgoing personality and confident, professional phone presence.
• Persistence, patience, and strong follow-through.
• Basic spreadsheet skills and attention to detail.
• Availability to work on-site for the full assignment.
• Reliable daily attendance is essential for this short-term project.
• You must be available every scheduled workday.
• Attendance issues may result in the assignment ending.

If you enjoy connecting with people and following through to get results, we’d love to hear from you!