Store Manager, Operations Manager

Overview

Store Manager – Houston, TX | Spin Xpress

Ready to lead with purpose in a fast-growing company? Spin Xpress is reinventing the laundry experience, and we’re looking for a motivated Store Manager to run one of our vibrant Houston locations.

Our goal is simple: deliver fast, friendly, and reliable service in clean, modern spaces that customers enjoy visiting. At Spin Xpress, we’re raising the bar for what laundry can be—putting people first and delivering a service that’s as convenient as it is high-quality.

As Store Manager, you’ll be at the heart of the action—building a strong team, creating a positive in-store vibe, and ensuring every customer leaves satisfied. If you’ve got experience in retail, food service, or a similar environment—and you love leading by example—we want to hear from you.

Your Day-to-Day

• Oversee daily operations to keep the store running smoothly
• Train, support, and lead a team focused on excellent customer service
• Maintain a clean, safe, and welcoming environment
• Track key metrics to improve performance, service quality, and team morale
• Represent Spin Xpress and build strong ties within the local community

What You Bring

• Background in retail, hospitality, or other customer-focused industries
• Strong leadership skills with a hands-on, people-first approach
• Friendly, dependable, and goal-driven personality
• Excitement to grow with a company that's shaking up the industry

What We Offer

• Competitive salary plus performance bonuses
• Employee discounts on laundry services
• Supportive and laid-back team culture
• A leadership role with room to grow in a company that’s expanding fast

Now’s the time to join a company on the move.

If you're ready to take the next step in your career and help reshape an everyday service into something extraordinary, we’d love to have you on the team.

Responsibilities

• Create a workplace culture that is consistent with Spin Xpress goals and identify the mission, vision, and values of Spin Xpress; recruit, interview, select, hire, and employ an appropriate number of employees
• Manage and improve operational practices
• Track and forecast operational trends and analysis
• Provide daily operations oversight for outside teams
• Formalize policies and procedures in accordance with HR regulations
• Provide oversight and direction to all team members in accordance with Spin Xpress Policies and Task List
• Coach, mentor, and develop staff, including overseeing new employee onboarding
• Empower employees to take responsibility and expect accountability with consistent feedback
• Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment
• Maintain employee work schedules including training, call-ins, and managing overtime hours
• Maintain daily transparent communication with Senior Management
• Manage the overall operational budget of stores and achieve GOP goals
• Develop and implement processes and procedures to maintain operational excellence (quality, speed, efficiency, and output) continuously

Qualifications

• Managerial experience is highly preferred
• A strong history of retail or food industry experience is required
• History of achieving and consistently exceeding professional goals
• Enjoy being in a dynamic job where no task is above or below you
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Customer empathy. You empathize with customers and seek to solve problems from their perspective
• Your schedule is flexible and will be willing to work weekends and evenings when necessary

About Spin Xpress

Here at Spin Xpress, our mission is to deliver a fun environment and experience while ping our focus on providing an Excellent Customer Service Experience with in our facilities and in our communities—Clean, Bright, and Safe – That’s The Spin Xpress Way!