Senior Manager, Community Outreach

Job Category
:
First/Mid-Level Officials and Managers

Requisition Number
: SENIO
001378

• Posted:
  September 12, 2025
• Full-Time
• On-site

Showing 1 location.

Houston, 50 Waugh Dr., Houston, TX 77007, USA

The Sr. Manager, Community Outreach is a key member of the 2-1-1 Texas/United Way HELPLINE leadership team. The Sr. Manager effectively manages and directs the operations of Community Resources, Outreach, Disaster, and Data Analytics ensuring continued alignment with strategic initiatives.

• Provides leadership in the implementation and continuous improvement of the 2-1-1 Texas/United Way HELPLINE with a focus on increasing substantive community impact. Oversees all aspects of planning, managing and expanding the outreach operation for the HELPLINE. Promotes awareness and utilization of the HELPLINE with service providers and community partners.
• Provides leadership through talent management and people development to ensure the continued development of the Community Resource Database as an effective, up-to-date technological system, as well as the Community Needs Dashboard, a public-facing, interactive dashboard of community needs.
• Manages center tours and speaking engagements with special emphasis on tours by donor companies to include senior level and influential volunteers. Coordinates community education, marketing activities and resource development. Participates in emergency management response efforts during major disasters, leading 2-1-1’s response.
• Supports the AVP in managing contracts, grants, and associated programmatic guidance and compliance requirements including submitting monthly reports, reviewing budgets, submitting invoices to funders (in conjunction with Finance Department), etc.
• Supports HELPLINE by answering incoming calls as needed. Participates in relevant professional organizations and committees and represents United Way at key events to increase awareness of 211 Texas/United Way HELPLINE. Performs other duties as assigned by supervisor towards integrating division activity with the United Way strategic plan. Works collaboratively and with select cross-functional taskforces and committees. As an essential employee, may be required to work extended hours and/or times other than normal business hours.

• Education
  • Bachelor's or better in Social Work or related field.
  • Master's or better in Social Work (Preferred).
• Experience
  • 7 years of proven experience supporting community outreach initiatives, including direct social services delivery.
  • Demonstrated leadership in helpline/call center management, social services programs or case management, including staff supervision.
  • Proven experience with community resources, budgeting, grant management, programmatic compliance, public speaking, strategic thinking, and excellent interpersonal skills.
  • Must be willing to work on-call and during times of disaster.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.