General Manager

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This range is provided by SSA Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

General Manager

Area General Manager and Regional Vice President

• Coach, supervise, and direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis.
• Schedule management personnel as necessary.
• Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.
• Host all meetings for management team. Conduct training sessions as needed, ensuring that each department head is properly and thoroughly trained for their positions.
• Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG) as necessary.
• Act as main liaison between the Client and SSA.
• Maintain a close relationship with direct client report and the client's staff to ensure a positive working relationship.
• Responsible for close liaison with marketing to drive company efforts, guest experience and operational output to the highest levels possible.
• Attend Client meetings and report monthly (or as dictated) to the Regional Manager(s).
• Remain knowledgeable of and manage in accordance with all applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Accountable for unit’s financial management through budgeting, forecasting, and management of sales/per capita, controllable expenses. Ultimately oversee reporting and management team responsibilities.
• Ensure that all fiscal deadlines are met to HQ.
• Manage final check on all invoices processed through accounting in a detailed, consistent and timely manner.
• Provide precise reports to the Regional Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.
• Complete business assessment with comparable market pricing to assess business model and drive per capita revenue.
• Forecast weekly sales, complete and maintain sales analysis monthly sales.
• Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.; in management of Department Managers.
• Set precedents to achieve Sales, Per Cap & Controllable Budget.
• Minimize controllable costs associated with the operation. Continually strategize on revenue avenues, areas of opportunity, and negotiation necessary to achieve goals with client.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team.
• Responsible for the day to day functions of all applicable departments (based on unit location and contract).
• Maintain knowledge and implementation of contract between SSA and Client with professional discretion.
• Support progressive discipline documentation in field through ongoing establishment with management team and staff.
• Keep operating manuals up to date for all locations.
• Review and approve all plans for major special events.
• Manage the design and implementation of all menus and pricing.
• Assume an active role in the long‑range planning for all department programs.
• Manage all capital projects, involved pieces therein, to client and SSA expectation.
• Manage all business legal needs through communication and partnership with HQ.
• Ensure employee integration and exit are…