Maintenance Operations Manager

National Property Operations Manager (Maintenance)

At Doorvest, our mission is to advance financial security for all by building the most trusted, transparent, and efficient platform for property ownership and management.

The Opportunity

We are seeking a National Property Operations Manager to help lead the next phase of maintenance operations s individual contributor role is both tactical and strategic, serving as the primary point of contact for day-to-day maintenance coordination and escalations while also building and implementing scalable maintenance programs, workflows, and processes across a growing national portfolio.

This is an ideal role for someone who loves solving operational challenges, creating structure from complexity, and driving measurable business results.

What You’ll Do

• Act as the primary point of contact for day-to-day maintenance operations, including escalated homeowner cases and vendor coordination.
• Oversee and resolve high-impact maintenance issues with transparency and accountability.
• Design, document, and implement standardized maintenance programs, workflows, and SOPs that improve speed, cost control, and service quality.
• Develop and track key maintenance metrics such as turnaround times, vendor performance, and homeowner satisfaction.
• Lead rollout of new maintenance initiatives, such as preventive maintenance and vendor performance programs.
• Maintain organized, ticket‑based tracking and documentation to ensure accountability and visibility across teams.
• Provide additional operational support during new program launches or high‑volume periods.

What You Bring

• 4+ years in property management or real estate operations with hands‑on maintenance operations experience.
• 2+ years in program, project, or operational management with proven success implementing scalable systems.
• Strong communication, coordination, and documentation skills.
• Ability to manage vendors, resolve escalations, and operate with minimal oversight.
• Proficiency with Rentvine, App Folio, Yardi, or similar systems; and tools like Google Workspace, Monday, or Asana.

Success Looks Like

• Faster maintenance turnaround times and improved homeowner satisfaction.
• Standardized maintenance processes adopted across markets.
• Clear documentation, measurable cost savings, and transparent program reporting.
• A scalable, high‑performing maintenance operation aligned with Doorvest’s mission of advancing financial security for all.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing