Collections Supervisor

Description

We are seeking a Bilingual individual who has a dedicated and detail-oriented work ethic, to be responsible for overseeing all Collection processes. The ideal candidate will be a critical thinker with excellent communication skills and a strong understanding of Collection processes and KPI’s. This is a full-time, in office position that reports directly to the Director of Treasury Management and will require the ability to adapt to change and drive a sense of urgency, accuracy and confidence in the team.

Strong understanding of the full Accounts Receivable process

• Strong background in B2B and B2C collections.
• Strong understanding collection processes and able to develop, monitor and evaluate progress of team using KPI’s to drive success.
• Background in working with outside collections companies.
• Critical thinker with the ability to see the big picture and help develop and implement new processes and procedures.
• Hands-on mentality to work alongside the team and help develop improvement opportunities as well as meet deadlines.
• Experience with different receivable systems.
• Ability to adapt to changes as the needs of the business changes and direct the team.
• Goal driven mindset, able to drive success in company goals.
• Work effectively and timely with both internal and external customers.
• Always maintain company confidentiality.
• Bilingual in Spanish.
• Minimum 5 years of relative Collections and Supervisory experience.