Operations Manager

Benefits:

• Company parties
• Opportunity for advancement
• Paid time off
• Training & development

1-Tom-Plumber is an independently owned and operated franchise serving the Greater Houston area. We provide professional plumbing and emergency services to residential and commercial customers. Our team is committed to quality service, operational excellence, and compliance with brand standards.

The Operations Manager is responsible for overseeing day-to-day operations while supporting company objectives and maintaining compliance with franchise system standards. This role partners closely with ownership to manage staff, schedules, processes, and customer service performance.

• Oversee daily operations, scheduling, dispatch, and job coordination
• Supervise and support field technicians and office personnel
• Ensure work is completed in accordance with company policies and franchise standards
• Monitor operational performance, productivity, and job flow
• Address and resolve escalated customer concerns in a professional manner
• Assist with implementing and maintaining standard operating procedures
• Support hiring, onboarding, and training processes
• Ensure compliance with safety requirements, licensing, and local regulations
• Participate in after-hours or on-call operational support as required

• Minimum 3 years of operations or management experience (service industry or skilled trades preferred)
• Proven leadership and organizational skills
• Experience with scheduling, dispatch, and field operations
• Strong verbal and written communication skills
• Ability to work effectively in a fast-paced, service-driven environment
• Fluent in English and Spanish (required)
• Familiarity with CRM or field service management software preferred

• Salary commensurate with experience
• Eligibility for performance-based incentives
• Paid time off and holidays, in accordance with company policy
• Opportunities for professional growth within the franchise

• Full-time position
• Availability for after-hours or emergency support as business needs require

1-Tom-Plumber is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.