General Manager

SSA Group at Houston Zoo is looking for a talented General Manager to join our team!

* Prior experience in theme/amusement parks, zoos, water parks, or other cultural attractions preferred.

All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope.

General Manager

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family's sense of love and dedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Position Title: General Manager

Reports to: Area General Manager and Regional Vice President

Responsibilities

• Coach, supervise, direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis.
• Schedule management personnel as necessary.
• Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.
• Hosts all meetings for management team. Conducts training sessions as needed, assuring that each department head is properly and thoroughly trained for their positions
• Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG) as necessary.
• Acts as main liaison between the Client and SSA.
• Maintains a close relationship with direct client report and the client's staff to insure a positive working relationship
• Responsible for close liaison with marketing to drive company efforts, guest experience and operational output to the highest levels possible.
• Attends Client meetings and reports monthly (or as dictated) to the Regional Manager(s).
• Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Accountable for unit's financial management through budgeting, forecasting, and management of sales/per cap, controllable expenses. Ultimately oversees reporting and management team responsibilities.
• Ensures that all fiscal deadlines are met to HQ.
• Manages final check on all invoices processed through account in detailed, consistent and timely manner
• Provides precise reports to the Regional Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages.
• Completes business assessment with comparable market pricing to assess business model and drive per cap revenue.
• Forecast weekly sales, complete and maintain sales analysis monthly sales.
• Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc; in management of Department Managers.
• Set precedent to achieve Sales, Per Cap & Controllable Budget.
• Minimize controllable costs associated with the operation. Continually strategize on revenue avenues, areas of opportunity, and negotiation necessary to achieve goals with client.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team.
• Responsible for the day to day functions of all applicable departments (based on unit location and contract).
• Maintains knowledge and implementation of contract between SSA and Client with professional discretion.
• Supports progressive discipline documentation in field through ongoing establishment with management team and staff.
• Keeps operating manuals up to date for all locations.
• Reviews and approves all plans for major special events.
• Manages the design and implementation of all menus and pricing.
• Assumes an active role in the long-range planning for all department programs.
• Manages all capital projects, involved pieced therein, to client and SSA expectation.
• Manages all business legal needs through communication and partnership with HQ.
• Ensures employee integration and exit are managed appropriately under the legal and HQ guidelines as necessary.
• Promote an inclusive & supportive approach at the Unit.
• Assure editorial role on all unit publications (newsletters, calendars, memos, etc.)
• Ensures…