Workforce Scheduling Manager

Pay Rate - $80K-125K/year Plus Benefits

Must-Haves:

Workforce Scheduling of Technicians
Budget and P&L
Strong Mechanical Background
Analytics experience and reporting
Strong written and verbal communications

Nice-To-Haves:

Experience with Power Generation, Chiller, HVAC

What you'll do:

Manages the team in prioritizing all labor scheduling activities to meet the customer's needs and maintain a high-quality fleet.
Change Management and process improvement

Cross Functional leadership experience (operations, sales, logistics etc.)
Leads the team in delivering world-class customer service, resulting in measurable high-level customer satisfaction.
Acts daily, having safety as a critical priority for our business, employees, customers, and contractors.

Ability to use Field Service Lightning and M3; and analyze their reports to utilize workforce group better and share resources from the workforce across the different areas within the BU to reduce subcontractor costs and improve efficiency.
Collaborates and builds strong relationships with the operations team to build cross-team effectiveness and removes organizational barriers to teamwork and collaboration in the delivery of labor resource requirements.
Responsible for personnel, including activities involving recruitment, orientation, personal development, discipline, and team building.

Drives improvements to deliver world-class customer service and best-in-class process efficiency.

We're experts, which means you'll have the following skills and experience:

You will have at least five years of experience in operations and management in the rental or utilities industry.
Proven experience in technical problem solving, working alongside the field & shop schedulers to resolve issues as they arise throughout the day.
Successful track record and experience in leading operational functions driving consistent improvement in key operational metrics.
Successful experience in financial management against measurable performance standards, leading/managing an Operations Team.
Proven Customer focus with a strong sense of urgency for creative solutions.
Experience in a fast-paced, stressful environment.
Bachelor's degree or relevant experience