Director Preservation & Post-Foreclosure; On-site

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Director Preservation & Post-Foreclosure works with the Property Preservation and Post-Foreclosure teams to oversee the timely and accurate maintenance and preservation of appropriate assets according to investor guidelines and all regulatory regulations throughout the life cycle of mortgage servicing. The Director is also responsible for the management and oversight of loans in the post-foreclosure process to ensure timely and accurate completion of post-foreclosure activities.

Principal Duties

• Provide guidance and leadership for management and staff.
• Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Manage all field services vendors to ensure their adherence to Federal, State, Investor and Internal requirements and take appropriate action when necessary to correct deficiencies.
• Oversee the creation and management of formal vendor performance scorecards and facilitate monthly performance discussions.
• Arrange for contractual services relating to inspections, appraisers, etc.
• Coordinate the order, review, and appropriate reaction(s) to Inspection, Occupancy and Damage Reports
• Oversee the management of the timely and accurate updating of system/ files to ensure company and the investor have a clear understanding of the condition of the collateral and post-foreclosure status.
• Ensure that code violations are remediated timely - coordinating preservation contractors, investors, municipalities, and attorneys to resolve the violation.
• Assist in the control of company expenses through intelligent use of funds to resolve accounts, manage staffing and miscellaneous costs.
• Oversee timely completion of post-foreclosure processes including CWCOT, conveyance, deed recording, and third-party sale fund remittance.
• Maintain and monitor workflow, processes, volume, staffing, and performance of the department.
• Conduct and present in ongoing client performance review meetings, client/investor presentations, and rating agency meetings.
• Manages and oversees department staffing levels, performance, and KPIs in alignment with operational goals.
• Undertake special projects related to departmental activities and performs other duties as assigned.
• Oversee and facilitate training for new employees and continuing education for existing employees.
• Be responsible for the production, review, and approval of all policies and procedures for the Property Preservation and Post-Foreclosure Departments.
• Ensure Compliance with company policies and procedures.
• Perform personnel managerial duties such as goal setting and tracking, performance monitoring and coaching, ensuring associate engagement, and other typical managerial duties.
• Performs related duties as assigned by management.

* These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as…