Director of Loss Prevention Job Houston area,Texas USA,Management

Location: (Corporate) 1140 West Loop North Houston, TX 77055

Job :14810

# of Openings:1

Job Title:

Director of Loss Prevention

Reports To:

Chief Financial Officer (CFO)

FLSA Status:
Exempt

Mission Support:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

Identify, minimize, and mitigate areas of risk and loss while improving safety and providing support, training, and security to the organization, increasing donor value and contributions that support the mission. Provide ongoing execution, training, and support of LP policies and procedures while managing, maintaining, and implementing LP programs and security controls that mitigate risk and loss. Establishes strong partnerships with retail management, Human Resources (HR), department leadership, and the local law enforcement community,

Essential Duties and Responsibilities:

Awareness & Prevention:
- o Communicates, trains, and educates on LP programs and strategies. Makes necessary adjustments, as needed, to support business needs.
- o Creates, trains, and assesses LP merchandise protection strategies to determine effectiveness and make necessary changes when applicable to the needs of the business.
- o Pre-screens new hire candidates and reviews eligibility criteria to lo
Audits & Inspection
- o Ensures LP strategies and training are adhered to through audits and inspections. Communicates findings to respective leadership.
- o Leads, manages, and follows up with AP Specialist while partnering with operational leadership and reviews audit/inspection tools to identify failure points and devise a process to minimize future risks.
Facility Protection
- o Oversees coordinated activities with department leadership, police and fire departments during alarms or emergencies.
- o Ensures key control processes are adhered to.
- o Monitors overnight donor door theft.
Investigations & Case Management
- o Ensures LP field investigations follow GWH outlines for investigations from case

initiation to closure.

o Ensures cases are detailed and closed in a timely manner.
o Performs all functions in close collaboration with HR, Internal Audit, and DGR Leadership.
o Responds to and assists with all critical incidents and emergency response situations, including communication, problem-solving, and remediation.
o Partners with operational leadership and reviews AP incident trends to identify failure points and devise a process to minimize future risks.
o Conducts new hire orientation as it relates to LP and supports Safety training as assigned.
o Attends and participates in weekly, monthly, and quarterly team meetings at corporate and store level.
o Supports Management by providing feedback and coaching while in the field.
o Provides quality LP& safety-related consulting support, measured by the ability to handle independently and appropriately, following applicable standards, and focusing on leadership/program development.
o Ensures customer satisfaction and buy-in while delivering training.
o Assists in the development of LP-related training courses or content.
o Reviews and supports the training of any Risk Management-related SOPs and tools as assigned.
o Performs all functions in collaboration with HR and DGP leaders.
o Performs other duties as directed by management to support evolving organizational needs.

Additional Responsibilities:

o Demonstrate professionalism, good…