Info & Referral Manager — Helpline Leadership
Listed on 2026-10-10
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Management
Healthcare Management, Client Relationship Management, Area Manager
United Way in Houston oversees a team of Information & Referral Specialists delivering 211 helpline support across calls and digital channels. The Manager provides monthly call monitoring, ongoing feedback, and staff performance evaluations, while leading training initiatives for new and existing personnel.
Responsibilities include coordinating scheduling, serving as on-call supervisor after hours, and ensuring staff pass Inform USA certification.
We have an opening for a Info & Referral Manager — 211 Helpline Leadership in Houston, TX, United States within Finance, Sales.
We are looking to fill the Info & Referral Manager — 211 Helpline Leadership position at United Way in Houston, TX, United States.
The Info & Referral Manager — 211 Helpline Leadership role at United Way is now open for applications in Houston, TX, United States.
Join us at United Way as our next Info & Referral Manager — 211 Helpline Leadership in Houston, TX, United States.
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