Engagement Systems Manager

Department
:
Constituent Engagement Salary
:
Commensurate with Experience/Education

Manages the day-to-day operations of a large university program or department, including the supervision of staff employees, student workers, programs or processes.

• Plans and develops procedures for administering a large or complex department or program.
• Manages fiscal activities, including procurement and budget analysis.
• Provides guidance to subordinate staff and evaluates performance.
• Prepares abstracts, research reports, funding proposals, operations and procedure manuals, and other written material and documentation.
• Creates and reviews reports of expenditures and activities.
• May administer grants and grant-related related communications, scholarships and other operations.
• Develops, implements and maintains appropriate policies and procedures.
• May serve as property custodian for the department.
• Performs other job-related duties as assigned.

Department is willing to accept education in lieu of experience.

Department is willing to accept experience in lieu of education.

MQ:

Education:

Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4-year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Experience:

Requires a minimum of one (1) year of directly job-related experience.

Certification/Licensing:
None.

• Department is willing to accept education in lieu of experience.
• Department is willing to accept experience in lieu of education.

Certification/Licensing:
None.

• Manage the scheduling, recipient list imports, and distribution of university email communications through Blackbaud Internet Solutions (BBIS).
• Provide technical support, training, and guidance to university colleagues on BBIS functionality, email best practices, and troubleshooting.
• Assist with email list management, audience segmentation, data accuracy, and distribution processes.
• Monitor email delivery and troubleshoot technical issues to ensure successful distribution of communications.
• Support the development, testing, and optimization of HTML email communications across platforms and devices.
• Serve as a resource for university colleagues on digital engagement systems, communication processes, and platform best practices.

• Export, compile, and analyze email campaign data to evaluate communication performance and audience engagement.
• Develop and maintain reports, dashboards, and performance summaries to support data-driven decision-making.
• Maintain organized records of campaign performance and engagement metrics to support historical comparisons and strategic planning.

• Manage UHlink, the university's alumni-student networking platform, including daily operations, user support, and platform administration.
• Develop and implement strategies to increase platform awareness, user registration, participation, and engagement.
• Monitor platform activity and engagement metrics to evaluate effectiveness and identify opportunities for improvement.
• Collaborate with university departments and stakeholders to promote UHlink and expand alumni-student networking opportunities.

• Oversee the planning, coordination, and administration of the UHlink Mentoring Program.
• Manage mentor and mentee recruitment, applications, participant communications, and matching processes.
• Coordinate program timelines, onboarding, training resources, and engagement activities.
• Monitor program participation, collect feedback, and evaluate outcomes to support ongoing program improvements.
• Collaborate with University partners to strengthen mentoring opportunities and support student and alumni engagement.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.