Sr. Manager, Convention Services

IN-PERSON - HOUSTON, TX.

Houston First recognizes and appreciates the importance of cultivating an environment that nurtures talent; that is equitable and values different perspectives and backgrounds; and, above all, is respectful to everyone.

Our Mission is to create value and enhance economic prosperity by promoting the Houston region.

We are seeking a Senior Manager, Convention Services to oversee all aspects of the City-Wide meetings, conventions, and large-scale events taking place in the venues, including developing, coordinating, and supervising all event-related activities key to the operation of the facility, including but not limited to vendor coordination, labor management, collection, and distribution of event information. Serving as the primary liaison to clients, internal teams, and external partners, this leader ensures seamless communication, operational excellence, and the successful delivery of high‑impact events that elevate the attendee experience.

• Supervises:
  Manages contractors during event, supervises
  
  Event Manager, and Coordinators, and interns.
• Maintain staff by recruiting, selecting, orienting, training and supervising team members.
• Plan, assign, and appraise performance; rewarding and disciplining team members byaddressing complaints, and resolving problems.

• Collaborates closely with the sales and client services team at the start of the event management process to gather comprehensive information and conduct site visits with clients
• Executes site visits to promote the venues alongside sales and client services staff, highlighting the facilities to potential clients.
• Manages contractor staff to ensure they meet the event's demands efficiently.
• Acts as the on‑site manager during events, overseeing all operations and promptly addressing any issues that arise.
• Meets with the client's show manager to understand their vision and requirements for the event.
• Manages contractor staff to ensure they meet the demands of the event efficiently
• Attends planning meetings with clients and their vendors. Conducts pre-convention meetings with the Center, divisions, clients, and their contracted vendors.
• Collects and manages information to produce an event.
• Creates detailed event documentation, including schedules, department instructions, and diagrams, utilizing industry-specific software to ensure comprehensive planning and coordination.
• Executes and explains contracts with clients, ensuring they understand all terms and conditions to ensure dates, times, facilities, and equipment provided are correct and contractual provisions have been fulfilled.
• Interfaces and assists other divisions with special projects that impact the in‑house events.
• Oversees the scheduling and execution of overlapping events within shared public spaces.
• Proactively identifies and resolves potential conflicts to prevents disruptions and equipment shortages and ensures a smooth experience for all parties involved.
• Monitors the event from start to finish, including move‑in and setup, through the event, breakdown, and move‑out.
• Ensures compliance with all buildings and City of Houston Fire Codes to maintain safety standards.
• Completes and closes all event paperwork and files promptly and accurately.
• Ensures all event information is accurate and current in the system for seamless coordination and record-keeping.
• Leads and conducts orientation for interns, ensuring they are familiar with the company's policies, procedures, and the convention services department’s standards and practices.
• Evaluates the performance and progress of interns through regular check‑ins and performance reviews, identifying areas for improvement and providing constructive feedback.
• Prov…