Red Shield Youth Center Site Director

This position is responsible for:

Plans, coordinates, directs, evaluates and manages the overall daily operations of the designated Center, with the primary concern for programs and service delivery, supervision and training of staff, facilities management, program safety, community relations, and youth membership administration. Manages the delivery and supervision of a variety of youth programs within a specific center. Supervises a team of Program Instructors ensuring compliance with operational, program and safety standards.

Coordinates services with local schools, referral sources, and students. Represents the Center in the community and builds a professional and positive image of The Salvation Army. May be required to transport youth center members and staff to/from center and approved activities and events.

Serves as a liaison with Corps programming staff to identify and incorporate mission alignment and outcomes. Participates in the Salvation Army’s ministry advancement by collaborating with the Salvation Army Officers to ensure Red Shield Youth Centers provide an engaging, enriching and empowering environment where youth develop Christ-like character, preparing them to become tomorrow’s leaders

Operational Standards:

Ensures compliance with all Operational and Safe from Harm Standards of the Red Shield’s Youth Centers by executing all programs and activities with a high level of quality and demonstrates a commitment to driving impact and demonstrating outcomes that drive change.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Program Operations Management Responsibilities (20%)Manages the daily facility operations and approved program operations for a designated Center; ensures facility operations and regular daily programming are conducted according to the design and intent set forth in the operational plan. Reviews programming schedules and ensures alignment with program curriculum and activities. Ensures that programs operations are safe and drive desired outcomes.

Establishes program operations and objectives consistent with organizational goals and missions.

Demonstrates accepted youth development leadership skills to assure conduct, safety, and development of youth.

Participates in youth program activities to maintain good public relations for programs, services, and activities.

Works with the Manager of Program Services monthly to review and update the supplies, equipment, and curriculum needed to conduct programs safely and effectively.

Reviews program standards and staff requirements needed to conduct programs.

Reviews and updates parent communication, procedure, policy, and collateral material on a regular basis; ensures the regular and ongoing implementation of parent activities and orientation.

Ensures regular and ongoing review and coordination with service partners and other internal programs.

Detects and responds to emerging and ongoing trends, needs, and issues in the programs in a timely and effective manner.

Provides customer service to parents and the community to establish good parent and community relations and in the event of complaints and concerns; addresses and elevates concerns or potential concerns in a timely manner. Maintains contact as needed with external community groups, schools, member’s parents, and others to assist in resolving conflicts.

Manages daily operational support and responds to routine questions and needs for support.

Always represents The Salvation Army in a positive and professional manner.

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