Leader, Immunohematology Reference Lab Operations

Position Title:Manager Immunohematology Reference Lab

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The Manager, Consultation & Reference Laboratory is responsible for the effective management and daily operations of the Consultation & Reference (C&R) Laboratory, ensuring the delivery of safe, accurate, timely, and high-quality laboratory services to patients, hospitals, healthcare providers, and internal customers.

Reporting to the Director responsible for C&R Laboratory services, the position provides operational and technical leadership for laboratory operations, staff performance, quality and regulatory compliance, competency, customer service, resource management, and continuous improvement.

The Manager serves as a key liaison with the Medical Director, internal departments, and external customers and is responsible for maintaining a high-performing, compliant, and customer-focused laboratory environment.

Just For You:

• Career advancement.

• Engaging and exciting opportunity to SAVE LIVES.

Tips to thrive in our culture:

• Embody our Core Values of Commitment, Integrity, and Respect

• Work to actively create experiences that inspire others to save lives, each and every day.

• Embrace doing it right, making connections, and creating desired experiences.

• Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

In this role, you will:

Laboratory Operations & Quality

• Manages daily C&R Laboratory operations, ensuring safe, accurate, timely, efficient, and compliant service delivery.

• Ensures appropriate staffing, scheduling, workflow, workload distribution, and operational coverage across multiple shifts.

• Monitors and reports on laboratory workload, turnaround times, productivity, quality indicators, and service performance and addresses issues as appropriate.

• Ensures compliance with applicable FDA, AABB, CLIA, OSHA, accreditation, and organizational requirements.

• Maintains effective quality control and quality assurance practices and ensures appropriate investigation, documentation, escalation, and resolution of quality events.

• Supports regulatory inspections, accreditation surveys, audits, and internal assessments and ensures findings are appropriately addressed.

• Ensures laboratory policies, procedures, SOPs, forms, and technical documentation are maintained and current.

Technical & Competency Management

• Provides technical and operational leadership to laboratory staff and ensures required qualifications, training, and competency are maintained.

• Oversees initial and ongoing competency assessments and addresses identified skill or training gaps.

• Partners with the Medical Director and appropriate technical leaders on complex laboratory, quality, and patient-care matters.

• Supports the evaluation and implementation of new methodologies, equipment, technologies, and process improvements.

• Communicates technical results and recommendations to hospital blood banks, physicians, and transfusion services.

People Leadership

• Directly supervises, coaches, and develops laboratory staff and establishes clear performance expectations, goals, and accountability.

• Supports onboarding, training, performance management, employee engagement, retention, and professional development.

• Identifies staffing, capability, and succession needs and supports development of a strong technical workforce.

• Promotes a culture of teamwork, accountability, professionalism, safety, and continuous learning.

Customer & Interdepartmental Relations

• Maintains effective relationships with hospitals, healthcare providers, internal departments, and other C&R customers.

• Serves as a point of escalation for customer, operational, and technical issues and ensures timely resolution.

• Communicates laboratory capabilities, service expectations, requirements, and changes to relevant stakeholders.

• Works collaboratively with the Medical Director and other departments to support coordinated, high-quality service delivery.

• Resource & Performance Management

• Supports preparation and monitoring of the annual C&R Laboratory budget and promotes responsible use of departmental resources.

• Provides input into staffing, equipment, supplies, technology, and other resource requirements.

• Compiles, reviews, and reports laboratory operational and quality statistics and uses data to identify trends, risks, and improvement opportunities.

• Provides regular updates to…