Manager of Workforce Development

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Full Time Professional Houston, TX, US

Job Summary:

The Manager of Workforce Development will report directly to and work closely with the Director of Workforce Development and Volunteer Services and as an integral member of the team, this position will supervise the daily operations of the department and ensure the tenets and direction of the mission aligns with the goals, direction and initiatives of Workforce Development. The Manager of Workforce Development will create and implement programming and events and processes that support the goals of the mission within Workforce Development.

Job Responsibilities:

• Knowledge of case management concepts, processes, and evidence-based practices.
• Create processes and oversee client staffing meetings with case managers and develop action plans for clients based on staffing.
• Assess developmental, educational, and career needs to clients to ensure the role of education in the transformation process is being fully realized through on-campus and off-campus classes, tutoring, and mentoring.
• Provide job search assistance to clients, including referral to job readiness providers/workshops and appropriate employers.
• Utilize volunteers where appropriate to assist in client job readiness.
• Conduct ongoing coaching of employed clients, helping them to further develop soft skills and guiding them to additional trainings/education.

Networking/Building Professional Network

• Create, develop and maintain partnerships with area employers and service providers including training providers that serve clients within mission standards.
• Build a network of training/skills providers, community colleges and other workforce development partners.
• Engage in the conduction labor market research including occupations and their education, experience and requirements.
• Create quarterly events that foster partnerships with area providers and or employers.
• Represent Star of Hope at various community events, meetings and professional associations, promoting the Star of Hope and its clients (evenings and weekends may be occasionally required).
• Maintain on-going relationships and communication with employer partners to address any employer and/or client’s needs.

Program Operations:

• Supervise the daily operations of the Workforce Development Department in accordance with SOH’s policies, procedures, the Christ-centered Mission Statement, and the Core Values of excellence, integrity, and life change.
• Supervise the staff to include the following functions but not limited to interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining, addressing complaints and resolving problems.
• Clearly communicate the department’s vision to all staff and solicit program recommendations from staff, volunteers, employers, and clients.
• Provide leadership and mentoring to appropriate department staff.
• Research current Workforce Development trends and submit plans to Director of Workforce Development.
• Educate staff on all Workforce Development activities and monitor processes in the program to ensure and maximize program implementation.
• Provide input to Workforce Development Director for quality improvement.
• Complete monthly, quarterly, annual and narrative reports to various stakeholders.
• Work closely with Workforce Development team to improve service delivery based on data from reports.
• Educate staff on all Workforce Development activities and monitor processes in the program to ensure and maximize program implementation.
• Create written and verbal communication skills including…