Global L&D Leader — Workday & Compliance

Position Summary:

The Senior Manager, Global Learning & Development leads the effective operation, governance and delivery of Sysco's global learning infrastructure and services, ensuring colleagues have reliable access to high-quality, relevant and compliant learning experiences.

The role has primary responsibility for the operational management of global compliance and required learning, Workday Learning, instructional design and content creation, external content providers and the processes, standards and governance that underpin effective enterprise learning delivery.

Working closely with Legal, Risk, Human Resources, Human Resources Information Systems, business subject-matter experts and Learning & Development partners, the role ensures required learning is accurately assigned, tracked and reported, with clear controls and accountability. The role leads the day-to-day effectiveness of Workday Learning, ensuring strong administration, data integrity, user experience, support and partnership with market learning administrators.

The role also leads instructional design and content development capability, establishing contemporary design standards and creating engaging, accessible and effective learning solutions. It manages external content and learning providers to ensure quality, value, relevance and appropriate contractual and operational performance.

The Senior Manager combines strong operational discipline with Learning & Development expertise, continuously improving how learning is designed, delivered, managed and experienced across Sysco.

Responsibilities:

Global Compliance & Required Learning Operations (25%)

Lead the operational delivery and governance of global compliance and required learning. Partner with Legal, Risk, Human Resources and business subject-matter experts to translate requirements into accurate learning assignments; establish clear controls for audience identification, assignment, completion, escalation and reporting; maintain appropriate records and continuously improve compliance-learning processes and colleague experience.

Workday Learning Management & Operations (25%)

Lead the effective day-to-day management and administration of Workday Learning globally. Establish robust processes, roles, controls and service standards; partner with Human Resources Information Systems on system configuration, data and integration issues; support and enable market Learning Administrators; oversee colleague learning support and ticket resolution; and continually improve platform reliability, usability and effectiveness.

Instructional Design & Content Creation (20%)

Lead Sysco's enterprise instructional design and content-development capability, translating identified learning requirements into engaging, accessible and effective solutions. Establish and maintain design standards, methodologies and quality assurance; determine appropriate modalities and approaches; and oversee internal and external design and production.

Content & Learning Provider Management (15%)

Manage Sysco's enterprise learning content providers and relevant external learning partners, ensuring content is current, relevant, accessible and delivers appropriate quality and value. Manage day-to-day supplier performance, service delivery and contractual requirements and provide insight to inform future provider and investment decisions.

Learning Governance, Standards & Continuous Improvement (10%)

Establish and maintain operational governance, standards, documentation and controls across enterprise learning delivery. Use data, stakeholder feedback and operational insight to identify risks, improve processes and strengthen the quality, consistency and efficiency of learning operations.

Enterprise Learning Partnership…