Group Program Director, Product

This senior leadership role directs the Delivery function across a portfolio of clients and/or a major account at a digital-first creative agency. The position blends strategic portfolio leadership with hands-on operational accountability, overseeing team health, scope and budget integrity, and growth across complex product and digital transformation engagements.

• Own the overall health and performance of assigned delivery portfolios, setting standards for excellence and driving continuous improvement across accounts
• Lead estimation, scope development, and budget/contract review for high-value engagements, and serve as the senior escalation point for both internal and client-facing issues
• Partner with client engagement, business development, resourcing, recruiting, and finance on staffing, account growth targets, and organic/new business opportunities
• Evaluate project health weekly with portfolio leadership peers and account leads, defining resolution paths and mitigating risks in collaboration with discipline leads
• Mentor and develop Delivery team members at every level, owning performance reviews, growth planning, and training programs in partnership with delivery leadership
• Champion process and tooling improvements, including AI-driven approaches, that enable more efficient and modern ways of working

• 15+ years of program or delivery management experience with deep expertise in product and digital transformation
• Proven ability to own scope, estimation, and budget integrity for complex, high-value engagements
• Track record as a trusted escalation point for clients and senior internal stakeholders, with sound judgment on when to resolve directly versus mobilizing others
• Strong financial acumen and comfort partnering on revenue planning, investment decisions, and account health
• Demonstrated success managing, mentoring, and developing teams across multiple levels of seniority
• Excellent communication and emotional intelligence, with the ability to align diverse stakeholders and adapt delivery approach across project management methodologies

• Experience contributing to new business pitches in a senior oversight capacity or as a hands-on contributor
• Familiarity with leveraging AI and emerging tools to accelerate delivery and innovation

• Compensation range: $220,000 - $280,000, with consideration across multiple levels based on experience
• US-based role within a globally distributed team model spanning North America, South America, Europe, and Asia