Community Engagement Associate

Overview

Dress for Success® Houston (DFS Houston) is seeking an outgoing, organized, and service-focused Community Engagement Associate, who thrives in a fast-paced environment and is passionate about empowering women, to join our team. This person ensures smooth on-site engagements with volunteers, groups, and Member Organizations while supporting the Client Experience team in the day-to-day operations of the agency.

• Member Organization
  • Coordinate the logistics of Member Organization engagements with Dress for Success Houston.
  • Research assigned prospective Member Organizations.
  • Maintain accurate database records for Member Organizations and contacts.
  • Draft monthly Member Organization newsletter.
  • Prepare materials and presentations for offsite Member Organization events.
  • Represent DFS Houston off-site (community engagements, panels, job fairs, graduations, etc.) as needed.
• Volunteer Engagement
  • Provide clear, timely communication to volunteers: shift reminders daily, calendar updates weekly, and quarterly newsletters. Update the volunteer communication board in the volunteer room monthly.
  • Maintain and update the volunteer orientation funnel to understand conversion rates from orientation to active volunteers.
  • Coordinate with internal POC’s for volunteer group projects.
  • Lead volunteer orientation and agency tours as needed.
• Communication and Logistics
  • Coordinate logistics for scheduled group suiting and group volunteer days as the Point of Contact (POC).
  • Coordinate and conduct orientations and trainings for volunteers and Member Organizations.
  • Coordinate the First Impressions program, including staff coverage and virtual material.
• Client Experience Support
  • Support Client Experience and agency functions of suiting, donations and volunteer engagement.

• Excellent problem-solving, customer service, and interpersonal skills.
• Excellent organizational skills, with the ability to multi-task comfortably.
• Strong critical thinking, time management and follow-through.
• Strong verbal and written communication skills, including excellent public speaking skills.
• Bachelor’s degree or equivalent experience
• Minimum of two years of work experience in a service-oriented organization or non-profit.
• Experience with Microsoft Office 365.
• Ability to maintain a calm, caring, and professional demeanor at all times.
• Valid driver’s license with reliable transportation
• Able to lift 30 pounds.
• Preferred:
  • Experience with Email Marketing (Account Engagement), Video Conferencing (Teams/Zoom), and a CRM platform (Salesforce)
  • Experience with logistics (organizing groups of people for projects), volunteer coordination

9:00 am - 4:30 pm, Monday through Friday on-site at DFS Houston. Must be able to work evenings and weekends, approximately three per month.