Community Outreach Manager

Community Outreach Manager

In keeping with the Mission Statement and Principles of Covenant House, part of the Covenant House International network, the organization is committed to providing homeless youth with a safe haven, absolute respect, unconditional love, and a path to lasting independence through housing programs and a continuum of supportive services. The Community Outreach Manager's key responsibilities are ensuring that youth interactions in the community reflect CHT's mission, values, and service expectations while strengthening public trust in the organization.

The Manager cultivates and maintains strong relationships with community stakeholders, including business owners, schools, community centers, service providers, and other strategic partners. The Manager serves as a liaison between CHT, the community, and its partners, proactively addressing concerns, identifying collaboration opportunities, protecting organizational reputation, and advancing prevention efforts related to youth homelessness and human trafficking. This role provides strategic leadership for Covenant House Texas's Street Outreach and community engagement efforts, ensuring that young people experiencing or at risk of homelessness are engaged with dignity, connected to resources, and supported in accessing pathways toward safety, housing, and stability.

• Develop and maintain positive working relationships with business owners, neighborhood stakeholders, schools, community organizations, and local service providers.
• Serve as a primary point of contact for community concerns regarding youth engagement, Street Outreach activities, and interactions involving CHT.
• Proactively engage businesses and community stakeholders to understand concerns, address misunderstandings, and promote constructive partnerships.
• Monitor community perceptions of the youth served by CHT and the organization, using feedback to identify opportunities for education, relationship-building, and improved engagement.
• Address concerns involving youth interactions in the community in a timely, professional, and solutions-focused manner while maintaining youth confidentiality.
• Establish clear expectations for staff and youth regarding respectful interactions, public conduct, safety, and shared community spaces.
• Promote a balanced approach that protects the dignity and rights of youth while supporting positive relationships with surrounding businesses and neighborhoods.
• Identify emerging reputational concerns and communicate significant issues to the Director of Support Services and appropriate leadership.
• Represent CHT professionally at community meetings, stakeholder gatherings, and partnership events.

• Coordinate and oversee Street Outreach team canvassing efforts in the immediate surrounding areas of CHT to proactively engage youth in services, maintain positive and respectful engagement in the community.
• Support youth as they navigate neighborhood spaces and interact with nearby businesses and community members, promoting positive engagement, respectful relationships, and appropriate use of shared spaces while advocating for youth needs and protecting the safety and reputation of CHT.
• Promote positive, respectful, and consistent experiences for youth interacting with CHT staff in community settings.
• Ensure outreach approaches are youth-centered, culturally responsive, trauma-informed, and grounded in individual strengths and needs.
• Identify barriers that prevent youth from accessing CHT programs and community resources and develop strategies to reduce those barriers.
• Encourage youth participation in identifying needs, setting goals, and shaping service delivery.
• Support seamless referrals…