CSR - Urban Animal in Houston

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PT30 Customer Service Rep Houston, TX, US

21 days ago Requisition

Salary Range: $14.00 To $17.00 Annually

Urban Animal Veterinary Center is seeking a Veterinary Receptionist to join our team.

Our Mission:

Urban Animal Veterinary Hospital is dedicated to enhancing the bond between people and pets through compassionate, professional care. We strive to exceed our client’s expectations by employing a highly skilled and committed veterinary staff and educating our clients about the benefits and responsibilities of pet ownership through preventative healthcare.

Why work with us?

UAVH strives to use each staff member to the top of their skillset. We truly believe that by investing in our staff, we are investing in our practice and the betterment of veterinary medicine. Whether you are looking to further your career, we truly believe in the power of elevating our staff and keeping them engaged with their work.

We offer diagnostics including in-house bloodwork, radiography, dental radiography, and ultrasound. We also offer low level laser therapy. Basically? You get to do some really cool “stuff” with us!

We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, parental leave, PTO, paid holidays, 401k plans, staff discounts, CE, uniform allowance, access to mental health support and more!

Our practice is open Monday, Wednesday – Friday 10:00 am to 7:00 pm, Saturdays 10:00 am to 3:00 pm, and Sunday 11 am - 3 pm. That means no overnight shifts or on-call hours!

SUMMARY

The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
• Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
• Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
• Receives and transmits telephone and fax messages accurately and promptly
• Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
• Prepares health certificates, immunization certificates, and euthanasia certificates
• Prepares client invoices and obtains payment after services are performed.
• Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
• Maintains a polished and professional appearance
• Performs other duties as deemed necessary

SUPERVISORY RESPONSIBILITIES

NA

PREFERRED EDUCATION & EXPERIENCE

• High school diploma or equivalent
• Relevant experience with basic office functions within a busy environment
• Previous reception and veterinary industry experience are preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS

N/A

COMPETENCIES

• Strong customer service
• Tact and diplomacy
• Strong written and oral communication and comprehension skills
• Flexible work attitude and work habits
• Ability to carry out basic mathematical tasks

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of the Avimark system; MS…