Right of Way Analyst Supervisor

Universal Field Services is hiring a Right of Way QA/QC Supervisor for a remote role! If you're detail-oriented, organized, and passionate about leading quality initiatives while ensuring consistency in field-generated documentation, this could be a great fit for you!

As a Right of Way QA/QC Supervisor
, you'll oversee the quality review process for landowner and contact notes prepared by ROW Agents and QA/QC Analysts, ensuring all documentation is accurate, professional, consistent, and client-ready. You'll lead the development and maintenance of documentation standards, templates, workflows, and quality control processes while serving as a key resource for field personnel and project leadership.

Core duties and responsibilities include the following. Other duties may be assigned.

• Supervise and oversee the review of landowner/contact notes and related documentation submitted by ROW Agents prior to client delivery.
• Provide guidance, training, and support to QA/QC Analysts and ROW Agents regarding documentation standards and quality expectations.
• Ensure documentation is accurate, complete, consistent, and aligned with client requirements and company standards.
• Review and approve edits related to grammar, spelling, punctuation, sentence structure, and formatting while maintaining factual integrity.
• Identify trends, recurring documentation issues, and training opportunities to improve overall quality.
• Maintain and continuously improve writing standards, templates, checklists, and documentation procedures for field personnel.
• Monitor review timelines and ensure timely turnaround of documentation to support project schedules and client deliverables.
• Serve as the primary point of contact between field agents, QA/QC staff, project managers, and management regarding documentation questions and quality concerns.
• Develop, document, and refine workflows associated with the intake, review, revision, approval, and delivery of landowner/contact notes.
• Track documentation status, quality metrics, and review performance while maintaining visibility for project managers and leadership.
• Recommend and implement process improvements, tools, templates, and system enhancements designed to increase efficiency and reduce documentation errors.
• Assist with audits, client reviews, and special projects related to documentation quality and compliance.
• Reports to the Project Manager, Right of Way Manager, or Document/Database Manager, as defined by project.

If you're a strong leader, an exceptional editor, and ready to help establish and maintain best-in-class documentation standards for a growing team, we'd love to hear from you!