Assistant Property Manager

Assistant Property Manager

Job Summary The Assistant Property Manager reports to the Property Manager and is responsible for assisting in day‑to‑day operations, generating satisfactory cash flow, and providing excellent customer service to current and prospective residents. Key duties include leasing apartments, managing office tasks, and supporting overall property operations.

• Oversee the office and manage all funds related to the property, ensuring daily bank deposits.
• Support and coordinate leasing, resident retention, concessions, and customer service activities.
• Conduct leasing of units, generate traffic, and respond to phone and online inquiries.
• Tour prospective residents, qualify prospects, and close sales by obtaining rental applications and deposits.
• Negotiate new leases and renewals per owner and Property Manager specifications; maintain resident files; ensure timely move‑in for new residents.
• Maintain a friendly, courteous attitude toward residents, clients, and guests; act as a team player.
• Respond to maintenance requests, follow up with residents, assist with ordering parts and services within budget, and return after‑hour calls as needed.
• Collect rent and post into Real Page One Site.
• Prepare and complete reports promptly, including computation, move‑out, vacancy, traffic, market surveys, and weekly activity reports.
• Contact delinquent residents, issue late and eviction notices, and adhere to company policies for non‑payment.
• Distribute renewal notices to current residents.
• Assist with resolving resident issues and complaints.
• Participate in planning and attending social and community events for residents.
• Ensure adherence to policies, safety rules, and incident reporting procedures.
• Inspect vacated units to assess needed repairs; monitor property landscape to identify safety hazards and maintain quality aesthetics.
• Complete paperwork for households with rental assistance vouchers, when applicable.
• Process purchase orders and invoices, and send them to accounting.
• Perform other assigned duties as directed by the Property Manager or operations.
• Abide by Standard Operating Procedures (SOP) for rent collections.

• Knowledge of federal, state, and local regulations concerning multi‑family housing and Fair Housing.
• Sales knowledge and ability to sell products and services to existing and prospective residents.
• Generate traffic, set appointments, qualify prospects, and close leases.
• Process lease applications and related paperwork.
• Customer service and conflict resolution skills.
• Basic bookkeeping, accounting, and property management business procedures.
• Organizational skills for records and schedules.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and ability to learn Real Page One Site.
• Maintain confidentiality and discretion.

• Adhere to policies and safety rules; report incidents appropriately.
• Work varied schedule, including weekends and holidays as needed.
• Participate in training programs.
• Assist with marketing efforts to promote the property.
• Promote positive resident relations and respond to resident concerns.

• Operate the property in compliance with all regulatory, lender, and investor requirements.
• Comply with affirmative marketing standards and maintain the Affluent Fair Housing Marketing Plan.
• Market to agencies identified in the AFHMP and maintain availability information with local housing authorities.
• Ensure resident files, certifications, and re‑certifications are accurate and timely.
• Verify that all applications meet the property’s rental criteria and HUD guidelines.
• Prepare and pass file audits, physical inspections, and management reviews.
• Lease to households that meet income restrictions and HUD guidelines.
• Update the Unit Status Report as needed.
• Maintain lease and renewal practices according to HUD guidelines, including recertification documentation at 120, 90, and 60‑day increments.
• Ensure compliance with LURA and other tax‑credit requirements.
• Assist with supportive services and maintain the Supportive Service Binder.
• Assist the…