Assistant Manager​/Leasing

The Assistant Manager / Leasing Agent is responsible for supporting the daily operations of a multifamily residential community, providing exceptional customer service to current and prospective residents, and assisting with leasing, resident retention, rent collection, and administrative duties. This position works closely with the Property Manager to help maintain occupancy goals, maximize rental income, ensure resident satisfaction, and maintain compliance with company policies and applicable housing regulations.

• Respond to leasing inquiries by phone, email, online platforms, and walk-in traffic.
• Conduct property tours and showcase apartment homes, amenities, and community features.
• Follow up with prospective residents to convert leads into leases.
• Process rental applications, verify applicant information, and coordinate screening procedures.
• Prepare lease agreements, renewals, addenda, and other leasing documents.
• Maintain accurate guest cards, prospect records, and leasing activity reports.
• Assist with marketing initiatives, outreach, and advertising to maintain occupancy goals.
• Monitor competitor properties, rental rates, concessions, and market trends.

• Assist the Property Manager with daily property operations and administrative responsibilities.
• Support rent collection efforts, delinquency follow-up, payment processing, and resident account management.
• Assist with lease renewals, resident retention, notices, and move-in and move-out coordination.
• Prepare reports, maintain resident files, and ensure accurate documentation.
• Help address resident concerns, service requests, complaints, and lease-related issues professionally.
• Assist with coordinating maintenance requests and following up to ensure timely completion.
• Support property inspections, unit readiness, and overall community appearance.
• Assist with budgeting, expense tracking, and operational reporting as assigned.

• Build positive relationships with residents and provide excellent customer service.
• Enforce community policies, lease terms, and property procedures consistently.
• Maintain compliance with Fair Housing laws, applicable landlord-tenant laws, and company policies.
• Maintain confidentiality and accuracy of resident and applicant information.
• Assist with resident notices, lease violations, and escalated concerns in coordination with the Property Manager.
• Support a clean, safe, welcoming, and well-maintained residential community.

• Previous experience in multifamily leasing or residential property management preferred.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic knowledge of leasing procedures, lease documentation, and Fair Housing requirements.
• Proficiency in Microsoft Office and property management software preferred.
• Ability to work independently while supporting the Property Manager and onsite team.

• Achieve leasing, occupancy, and renewal goals.
• Maintain accurate leasing records and resident files.
• Provide timely follow-up to prospects and residents.
• Support rent collection and delinquency reduction.
• Maintain high standards of customer service and resident satisfaction.
• Contribute to efficient property operations and compliance.