Community Manager

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6718 De Moss Dr, Houston, TX 77074, USA

Title: Community Manager

Department: Office – Operations

Reporting To: Regional Supervisor – Celia Jordan

Position Status: Full-time

FLSA Status: Exempt

Location: Ashford Crescent Oaks (77074)

We are Ashford Communities. Creating a place to belong where superior experiences are created.

Our Purpose

The Ashford team is growing, and we are looking for our next Ashfordian! Are you ready to embark on an exciting journey with Ashford Communities, Houston, Texas' premier property management company? We are seeking a Community Manager who brings team leadership, problem-solving, and planning and execution skills to the table. Our company is known for its work hard, play hard philosophy, and we're looking for someone who can keep up with our vibrant, dynamic team.

This individual will oversee one of our largest Houston properties, leading the on-site team to deliver an exceptional resident experience and strong property performance.

Who is Ashford Communities? At Ashford Communities, we're not your typical property management company. We take pride in being named a year-over-year Best and Brightest Company to work for, and our awards back it up! Our dedication to creating an exceptional living experience for our residents is unmatched, and our comprehensive benefits package and career advancement opportunities are just the beginning.

We believe in going above and beyond to ensure our residents feel at home, and we're seeking a Community Manager who shares our commitment to providing an exceptional experience.

Position Overview

The Community Manager is responsible for the overall operation and success of an Ashford community in Houston. This role leads the onsite team; drives marketing and leasing; oversees maintenance service and make-ready; builds strong resident relationships; manages vendors and budgets; and ensures compliance with company processes and policies.

Essential Duties & Responsibilities

• Team Building:
  Hire, train, and mentor employees, and build high-performance teams based on Ashford Values and Behaviors.
• Marketing and Leasing:
  Work closely with the marketing department and leasing team to create and carry out digital and local marketing campaigns. Follow up on qualified traffic, give community tours, and close applications. Conduct and evaluate monthly market surveys to stay competitive.
• Maintenance Service:
  Manage service requests promptly with the maintenance team to provide excellent service to residents.
• Make Ready:
  Coordinate in‑house maintenance staff and vendors/contractors to prepare units quickly and cost‑effectively.
• Resident Relations and Events:
  Build cordial, professional relationships with residents by listening to their needs and providing prompt service. Organize monthly resident events that engage residents in meaningful social activities.
• Vendor Management:
  Make sure vendors perform their duties as required, and upload and manage invoices on time.
• Cost Control:
  Keep costs within budget while caring for assets and maintaining the community through regular, periodic maintenance.
• Compliance and Reporting:
  Provide reporting as management requires, and strictly follow company processes and policies.
• Miscellaneous:
  Any other activities as required for the community.

Skills To Be Successful

• Team Leadership:
  Directs and motivates others to achieve work objectives, and assesses performance to identify improvements or corrective actions.
• Time Management and Prioritization:
  Prioritizes tasks and duties based on the community's needs.
• Interpersonal
  
  Skills:
  
  Builds productive working relationships, identifies conflict, settles co‑worker disputes, delivers feedback through difficult conversations, and helps…