Assistant Community Manager

# Assistant Community Manager Northbrooke Apartment Homes - Houston, TX 77090## Description# ASSISTANT COMMUNITY MANAGER
** JOB
* *** DESCRIPTION**##

Reports To:

Community Manager The purpose of this job description is to communicate the responsibilities and duties associated with the position of
** ASSISTANT COMMUNITY MANAGER**. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every Keener employee is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Our company emphasizes a TEAM APPROACH which focuses on a spirit of cooperation, common purpose, and culture of superior customer service.

Working together as a team encourages superior performance through open communication and decision empowerment. It is imperative that you review these duties, skills, and physical requirements closely and that you understand that, by signing the

Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills, and possess the physical abilities that are necessary to perform the job as described.# JOB SUMMARY: The
** ASSISTANT COMMUNITY MANAGER
** is to assist the Community Manager in effectively managing the assigned property.  In the Community Manager’s absence, the
** ASSISTANT COMMUNITY MANAGER
** will assume all responsibilities associated with accomplishing property objectives as set forth by the Regional Supervisor and Keener Management.  In addition, the
** ASSISTANT COMMUNITY MANAGER
** is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.# WAGE/HOUR STATUSNon-Exempt (eligible for overtime)# DUTIES AND RESPONSIBILITIES Conducts all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.
*** Income Collection
**** Maintains accurate resident records.  Updates daily all rents, deposits and application fees received from residents.  Issues appropriate notices when necessary (e.g., late payments, eviction notices, return check, memos).
* Ensures that all deposits and application fees have been paid prior to move-in.
* Posts incoming money, prepares deposits, and delivers to bank prior to 2:00 pm each day, if applicable.
* Coordinates collection of past due accounts by sending bad debts to approved collection agency, updating all previous collections, and assists the agency with any questions.
* Increase monthly deposits through aggressive collection procedures.
*** Resident Relation
**** Promotes and maintains the Keener Care attitude.
* Answers telephones and assists or directs callers to correct party.
* Maintains daily status of apartments.
* Inputs information from applications into the computer.
* Responds to residents’ complaints.
* Corresponds with Community Manager regarding problems relating to residents.
* Physically inspects property when on grounds, picks up litter and reports and service needs to maintenance staff.  Will also inspect move-outs and vacancies when requested.###
* Marketing*###
* * Must be knowledgeable of all phases of leasing and resident retention.*
* * Works with lease renewals each month.*
* * Greet prospective clients, shows community, and performs leasing duties as needed.*
* * Answers and handles incoming phone calls from prospective new residents, current residents, vendors, suppliers, etc.*
* * Markets property which includes cold calls, direct mail, and clients’/vendors’ referrals.*
* * Shows and leases apartments.*
* * Collects data…