Customer Experience Specialist Bean & Bottle

Overview

Bean & Bottle is looking for our next great teammate! If you’ve got top-notch customer service skills and a great attitude, come help us keep our spot on the specialty coffee mountain here in the Memorial Villages.

Bean & Bottle, 9655 Katy Frwy, Suite 100, Houston, TX 77024, USA

Schedule: Thursday, Friday, Saturday | 8:00 AM – 2:00 PM
Pay: $10/hr + tips (average $9–$10/hr in tips)

You’ll be eligible for the tip pool after passing our internal ops test and earning your Serv Safe and TABC certifications — don’t worry, we’ll help you get there with on-the-job training.

• Keep Things Running Smoothly
• Bus tables, wash dishes, and keep the café sparkling.
• Make sure patio tables are wiped down, fans are on, and chairs are ready for guests.
• Keep condiment stations stocked and organized.
• Restock the grab-and-go fridge as needed.
• Lend a hand in the kitchen and run food when needed.
• Keep an eye on the wine fridge and make sure backup bottles are stocked.

• Work the Register Like a Pro
• Greet every customer with a warm smile and take orders quickly and accurately.
• Monitor pickup bars and help guests with questions.
• Handle payments fast and correctly.
• Keep the register area neat and welcoming.

• Handle Products with Care
• Serve pastries, egg bites, drip & iced coffee/tea, and wine when you’re on register.
• Follow food safety and hygiene standards every time.

• Create Great Guest Experiences
• Check in with guests to make sure they’re happy and comfortable.
• Bring a cheerful, bubbly vibe to every interaction.
• Be proactive — grab napkins, lids, or anything else they might need before they ask.

• A naturally positive, people-loving attitude.
• Team player energy — you jump in wherever you’re needed.
• Attention to detail and a love for keeping things clean.
• The ability to stay on your feet and keep moving during your shift.
• Reliability — especially for those early morning shifts on Thursday, Friday, and Saturday.

• Verbal Communication: Some Knowledge
• Customer Service: Some Knowledge
• Customer Focus: Some Knowledge

• Alcohol Serving Cert
• Serv Safe Certificate

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.